DM
Dayana Roman Silva, MA
Jun 26, 2026
UPDATE: minus stars
After I submitted a formal complaint to McDonald's Customer Care, I received an apology and was told my concerns had been forwarded to the restaurant leadership. Unfortunately, before anything could be addressed, I had another negative interaction with the same supervisor, Kim.
During my most recent visit, she again spoke to me in a rude and dismissive manner. She repeatedly told me, "I am the manager," while raising her voice and ordering me to park. I explained that every time I am asked to park when she is working, I end up waiting much longer, and on more than one occasion my order has been forgotten. Instead of listening, she continued talking over me.
When I asked to speak with her supervisor, she said the supervisor was not there. I asked for the supervisor's name, and after she told me "Dot," she and other employees laughed when I asked her to clarify the name. I also asked another employee for the supervisor's information, but she turned away, ignored me, and laughed as well.
At this point, this is no longer about an incorrect order. It is about a repeated pattern of disrespectful customer service and unprofessional behavior from the same supervisor. I have always remained calm and respectful, and I am simply asking to receive the items I pay for and be treated with courtesy. I hope management takes these repeated concerns seriously because this location has many employees who provide excellent customer service, but my experiences with this supervisor continue to overshadow that.
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I have been a regular customer at this location for years, and unfortunately, I've had multiple negative experiences with the same supervisor, Kim. Mistakes happen, and that's understandable, but what has been disappointing is the way customer concerns are handled.
On more than one occasion, I have paid for items that were not prepared as ordered, including my regular Frappé with extra drizzle and sundaes that were only half filled with very little topping. Each time I politely asked if the order could simply be corrected, I was met with a dismissive attitude. During one visit, Kim raised her voice, rolled her eyes, and walked away while I was still speaking. Another time, she insisted a half-filled sundae was "how we do it" and left another manager to resolve the issue. That manager immediately recognized the problem and corrected it professionally.
Today's experience was the fourth similar incident. I am not looking for free food or special treatment—I only expect to receive what I paid for and to be treated with basic courtesy. Every other employee and manager I've interacted with has been friendly and helpful. Unfortunately, my experiences with this supervisor have been consistently unprofessional, and I hope management addresses these concerns because this location has the potential to provide much better customer service.