Freaky Fast”? More like freaking lies.
Tonight I placed an order with Jimmy John’s at 6:01 PM. My subs didn’t arrive until 7:53 PM — nearly two hours later.
After waiting 45 minutes, at around 6:45 PM, I called the store to find out where my order was. The person who answered sounded completely uninterested and told me that after 2:00 PM, all their deliveries go through Uber Eats, so apparently it had “nothing to do with them.” Excuse me? I placed and paid for my entire order through Jimmy John’s using Apple Pay. How is getting my food to me suddenly not their responsibility?
The employee said he would place the order with Uber Eats again. I received a text confirmation the second time, which made me wonder: if he supposedly had already sent the order to Uber Eats the first time, why did I never receive a confirmation?
Then, after waiting almost another hour, I received a text saying my delivery had been canceled. Shortly afterward, I received another text saying the order had once again been placed with Uber Eats.
I called the store AGAIN and got the same employee. Once again, his response was essentially, “I have no control over this.” That may be true to some extent, but Jimmy John’s absolutely has a responsibility to make sure customers receive the orders they paid for.
Finally, at 7:53 PM, my order arrived.
And after all that waiting and aggravation, the subs were terrible. There was hardly any meat on them, the bread was hard as hell, and the overall quality was completely unacceptable. To make matters worse, the Uber Eats driver had an attitude as well.
This is the second time we’ve had a horrendous experience with Jimmy John’s. After tonight, I can honestly say I will never, ever order from you again.
You advertise yourselves as “Freaky Fast,” but tonight was anything but fast. If anything, the slogan feels like a freaking joke.
Jimmy John’s, you need to get your act together. Your customers shouldn’t have to chase down their food, make multiple phone calls, deal with canceled deliveries, and then wait nearly two hours for an order that arrives with hard bread and barely any meat.