Chipotle Mexican Grill

Reviews

• MM

  Michael McNulty

  6 days ago
  1.0
  ​I recently visited Chipotle for lunch and ordered a chicken burrito, which had a base price of just under $10. As I moved down the line, I requested brown rice, black beans, guacamole, queso, shredded lettuce, and cheese. At no point did the staff inform me that the guacamole and queso were premium add-ons with extra charges. ​When I reached the register and declined the chips-and-drink combo, I was shocked to be handed a $16 bill. When I expressed my surprise at the sudden price jump, the staff members simply laughed and began speaking to each other in another language. This reaction felt incredibly unprofessional and dismissive. ​While I acknowledge that I should have read the menu board more closely to check for upcharges—which is why I went ahead and paid the bill—a basic level of customer service involves communicating extra costs during the ordering process. It is the little details in communication that make or break a customer's experience. ​To make matters worse, the quality of the meal did not reflect a $16 price tag. Due to the lack of transparency, the unprofessional behavior of the staff, and the overpriced food, I am highly disappointed and will not be returning.
• AM

  Alex M

  May 8, 2026
  1.0
  We waited over 45 minutes for our pick up order. No one has a clue what they are doing here, it’s the most ridiculous establishment I’ve ever been to.
• JJ

  Juli

  May 7, 2026
  5.0
  My go to spot for chipotle for over a year now!!! I swear my bowl is never not full to the brim and I always order through the app. There workers are very kind as well and always give a welcoming smile and hello when you approach the window! Highly recommend if you need a great chipotle spot.
• DF

  Diana Ferra

  Apr 23, 2026
  3.0
  The food is consistent with what you expect from Chipotle, but the service at this location was disappointing. There was only one person handling the entire line and taking orders, which made the wait unnecessarily long. Meanwhile, the rest of the team stood around talking and waiting for orders to be completed instead of jumping in to help clear the line. It’s frustrating to watch one employee do all the work while everyone else chats in front of the customers. They definitely need better management and teamwork here.
• OE

  Omar Emmanuel

  Apr 17, 2026
  3.0
  Food is always enjoyable but the service isn’t the best. One person making food whilst the others are standing around with zero care or in the back singing their hearts out. Employees are never in a good mood. A little team work goes a long way, or a responsible manager on duty !