LO
Lester Ortega
5 days ago
Its incredible how much they dont care. They were plenty of times I've ordered from here and an item is 90% missing. Today I had enough, never buying from here again. I made an Uber order for delivery, and not only do they miss the sauce for the nuggets, but they miss a STRAW TO DRINK A FRAPPE. I work at a job where utensils or food accessories are not nearby and cant physically leave my job to get them. Thats why I entrust mcdonalds to bring me the necessary things, and now I have a frappe sitting here, unable to drink because they couldn't add a damn straw to the bag.
And on top of that, Uber doesnt refund me the whole frappe. So I have a problem today with 2 companies. I know mistakes happen, im aware, we are all human, but this McDonalds constantly missing things in my orders, and me giving them the benefit of the doubt, and pulling this bad service yet again, I've had enough. I'm not buying here no more.
TH
Tayleen Hernandez
Oct 24, 2026
Everytime I order Uber Eats from here they never ever put sauces in the bag when I ask them to, how are you gonna be stingy with sauces when I ordered a 20 piece. And it’s every single time
JA
Juan Carlos Alonso
Oct 20, 2026
Good McDonald’s food when you can get them to get it to you. This place used to be great. I don’t know what happened but within the last two weeks, I have been told to pull up to the waiting zone and wait for my food. First time I had to wait for my fries. After 10 minutes, I went back to the window to ask what happened. I was told that the fries had been brought out to me. I told her I was still waiting and hadn’t received the fries so that I didn’t know who they were talking about, but obviously I wouldn’t come back to the window to ask for my food if it had been delivered to me, I was given fries that were cold at this point and no one even apologized. I went back today thinking that was a one off incident. Again, I was asked to pull up into the waiting lane and wait for my chicken tenders. Again after 10 minutes I went inside to the window and asked what the situation was. I got all sorts of excuses from a woman who did not have a name tag on, but said she was the manager. Then another girl came out who could hardly speak English and started giving me the times that it takes to cook things noting in broken English that it was 6 1/2 minutes or thereabouts. Being a fluent Spanish speaker I told her to switch to Spanish at which point she did say that it took 6 1/2 minutes. I told her that I had ordered the food over 10 minutes ago and I showed her my phone where I had the timer running because I turned it on just in case. Again, the people there started to make excuses. And basically telling lies just to cover their butt. I left while telling them that I thought that they were liars. On the way out, I saw the girl in the parking lot who said she was the manager. I told her that this was the second time that this had happened and that normally I would not complain or do anything, but after reading all the reviews that have been posted lately, I realized that I am not alone, and this place is to be avoided.
The Hispanic workers here are racist against black people. I came in and asked to use the bathroom and was denied for 20 minutes. I have a medical condition and am a 70 year old black man. I literely have to negotiate to get buzzed in the bathroom. It took 20 minutes of begging and embarrassment as other guests had to watch me as someone young enough to be my grandchild embarrassed me in front of other. Are there any laws against this kind of selective discrimination because when Latin people come in they get buzzed in for the bathroom without question but when I a black man show up everyone decides I am not worthy to use the same services allocated to others. I will be contacting my lawyer today. The morning shift manager was complacent in the situation and is an enabler to the other subordinates. Racism has no place in America. Definitely not at an American great like mcdonalds.
★☆☆☆☆
Repeated Poor Customer Service, Sanitation Concerns, and Unprofessional Management
I have experienced several concerning incidents at this McDonald's involving both managers.
Restroom access: During one visit, I repeatedly requested restroom access while the female manager stood within hearing distance. Other employees did not know where the key was because she had apparently begun keeping it on her person. Another customer, who also experienced difficulty obtaining access, eventually informed me. During a separate visit, I again had to insist on restroom assistance.
Sanitation: I also encountered what appeared to be blood on my drinking cup, which was particularly concerning because I have eczema. I reported this incident.
Poor service: During a recent visit, I requested sauce, ice, and a straw. The female manager hurried away while I was speaking, then turned around and raised her voice when I continued my request. My ice cup was only half-filled and had no lid.
My coffee was extremely weak before I added ice. I drank only half because of its poor quality. Another McDonald's subsequently served noticeably darker, stronger coffee.
My order also specified six Equal sweeteners, which were missing. The male manager repeatedly denied that I had requested them, even after I showed him the printed order information. He then insisted I should tell him directly when standing in front of him.
Ban: During a later interaction, both managers told me I was banned and that they did not want to see me again.
I find it unacceptable that basic service requests and complaints have repeatedly resulted in defensiveness, raised voices, arguments, and ultimately exclusion from the restaurant.
I have also reported these concerns by phone. Management needs to address sanitation, restroom procedures, order accuracy, employee conduct, and its handling of customer complaints. Using discounts should not result in inferior service, and customers should not be punished for reporting legitimate problems.
Sanitation concerns: I encountered what appeared to be blood on my drinking cup, which I reported. I have also personally observed numerous bugs inside this restaurant and heard what sounded like a rat. These conditions raise serious concerns about cleanliness and food safety. I believe this location warrants a sanitation inspection.