AR
Aaron Roberts
3 days ago
Honestly one of the absolute WORST fast food experiences of my LIFE! I liteally ordered as simple as I could, I’ve managed a sonic for 10 years of my life, my order was verbatim “a #2 no mayo no ketchup, just mustard and all the veggies, with chili cheese fries, and a sprite with a whole lime” initially they charged me .60 cents THREE times? Which is odd, because adding lime would .60 cents right? Okay extra lime, another .60 cents but a third up charge? Odd because ik they’re not cutting limes into threes????? Then i received my burger and she repeated it back and mentioned no ketchup, I reiterated it has no ketchup and no mayo right? I wanted only mustard, she didnt even hand it to me at this point she just took it back and said let me go double check, then 10 minutes later she brings it back, and it has mayo and mustard? I took it back and said hey?? I wanted only mustard… after waiting another FIFTEEN MINUTES I get my burger and it has only ketchup ?! Like this is so extremely wild to me. At this point my nephew has to be at football and I don’t have time to wait on yet another burger, I’m currently on my fifth call and of course no answer. Like almost 45 minutes of my day spent over a burger to be made wrong 3 times! Genuinely feel like this has to be an episode of PUNKD and Ashton Kutcher is gonna come running out any second because , HOW?! HOW
Tell me why 1 the screens on multiple stalls haven’t worked in months but not only that this place is supposed to be a FAST food restaurant type deal when most times I come here the wait time is long and right now I have literally been waiting for my order for 30 minutes, idk if it’s a staffing issue, motivation issue or what but this is ridiculous, o and if you ask for extra sauces you better check your bags bc they don’t care about that either
Worst customer service and wait times in the city. I've had better service at popeyes, and that's saying something. Don't bother ordering ahead, you'll still be waiting 30+mins for a 3 item order and watch multiple other orders come and go after you have already been waiting.
Genuinely the worst sonic I’ve ever had the displeasure of visiting. 15+ minute waits for mobile orders when no one else is at a stall or the drive through. If you order a blast be prepared for it to not have any of the topping that you are looking for. What a pathetic excuse of a restaurant.
I’m extremely disappointed by an experience at this Sonic location. After placing our order, I noticed that my name had been entered on the receipt as “Fruit Fly.” I was with friends who are gay at the time, which made the situation particularly concerning and left us questioning whether the name was intended as a homophobic or derogatory comment. I had to look up what this slang term meant and quite frankly it’s vulgar.
I understand that I cannot know the employee’s intent, but regardless of the reasoning, entering an inappropriate or mocking name on a customer’s receipt is unprofessional and unacceptable. Customers should be treated with basic courtesy and respect, and employees should not use the ordering system to make personal jokes or comments at a customer’s expense.
I hope management will take this complaint seriously, review what happened, and address it appropriately with the employees involved. This experience was uncomfortable and completely unnecessary, and unfortunately, it has left us with no desire to return to this location.