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Pollo Tropical

3.6
(1,495 reviews)
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Business Details

800 University Drive, Coral Springs, FL
33071, United States
(954) 345-7922
https://locations.pollotropical.com/fl/coral-springs/800-university-drive
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About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
800 University Drive, Coral Springs, FL
33071, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 11:45 PM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 87 items

Explore offerings from Pollo Tropical on 800 University Drive in Coral Springs, with popular featured items, platters, tropichop bowls, and family meals available at this location.

Menu

87 items

Reviews

3.6
1,495 reviews
5 stars
648
4 stars
274
3 stars
171
2 stars
93
1 star
309
  • KP
    Keyy Peters
    Jun 29, 2026
    2.0
    The first time I came to this location around 5pm and was told they were completely out of chicken. I went today and there closed at 7pm due to a power outage.
  • AW
    Antonio Wallace
    Jun 11, 2026
    1.0
    Customer service was so bad that the manager had to step in and take over! First, the employee came on the intercom very low and seemed very bothered. The manager eventually came on the intercom and took my order I’m guessing because the employee was having a problem. Second, get to the window and she has an attitude for no reason. Once again, the manager noticed what was going on and tooo over the window. Customer service should be first for businesses and I don’t believe the employee put the customer first! Worst service at this location. Save your money and go up the street to the next location because this location is not it!
  • CL
    Cynthia Lauriston
    Jun 8, 2026
    1.0
    This was one of the worst customer service experiences I've had at a drive-thru. Upon approaching the order line, the employee was engaged in a personal conversation using profanity. After giving my order i drove to the window, I was informed that the plantains weren't ready and was asked to park and wait. I parked as instructed and waited approximately 20 minutes. No one came out, no one checked on me, and no update was provided. I ultimately had to re-enter the drive-thru line myself to retrieve the missing item. When I asked whether anyone had intended to leave me waiting indefinitely, the employee responded, "We're busy." When I explained that someone could have simply come outside or communicated with me, she stated "well you could've come inside". I requested a manager. the Manager apologized and offered me a free drink - to which i responded - NO. While the manager did apologize and offered a complimentary drink, the gesture missed the point entirely. The issue was not the cost of a drink — it was the lack of communication, unprofessional conduct, and the overall failure in customer service. Offering a free drink without addressing the employee's behavior or the breakdown in service felt dismissive rather than remedial. This location would benefit from improved customer service training, clearer communication protocols, and more professional staff interactions. Customers should not be left waiting in a parking lot and then blamed for not coming inside after being directed to wait outside.
  • ML
    My life
    Jun 3, 2026
    2.0
    I want to be clear about my experience. On June 3rd, I visited this location again. I have eaten here before and never had any issues, but this time was different. When I got home, I couldn't eat my food because the chicken was rubbery and undercooked. I am not sure how this happened, since it has never happened before. I was very upset because I was hungry and couldn't eat my meal. The chicken was rubbery and undercooked.
  • DY
    Douglas Yalinas
    Jun 2, 2026
    1.0
    The 2 girls that were at the window were super nasty and disrespectful. I drove up made my order, forgot to add my daughter's food.. when I got to the window, I asked if they could please add a tropichop. The one girl looked at her coworker like I was crazy.. The nerve of me to ask for something else. Im in the customer service business and I would fire my employees if they would have the audacity to do that in front of my guests. It is what it is, young girls that dont know any better. They'll learn their life lessons.. id rather drive 12 minutes to the other pollo instead of ever coming back here.
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