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Pollo Tropical

3.4
(1,561 reviews)

Business Details

5720 Wiles Road, Coral Springs, FL
33067, United States
(954) 757-7839

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
5720 Wiles Road, Coral Springs, FL
33067, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 87 items

Explore offerings from Pollo Tropical on 5720 Wiles Road in Coral Springs, with popular featured items, platters, tropichop bowls, and family meals available at this location.

Menu

87 items

Reviews

3.4
1,561 reviews
5 stars
625
4 stars
254
3 stars
171
2 stars
127
1 star
384
  • DC
    Dylan Cole
    5 days ago
    1.0
    Ordered in the drive thru was rushed through my entire order. The food was hot but also slightly burnt and when I asked for sauce she gave me one cup I asked for 1 more additional which would be 2 total and she told me that she unfortunately couldn’t give me two sauces because they are expected to run out by the end of the night and they don’t receive a truck until tomorrow. I feel that this is highly unprofessional and honestly it’s not my problem as a guest that you’re going to run out if you have the sauce right now then you should give it to me and order more product products for your guest discount for the remainder of the day. Very disappointing
  • AM
    Adriann Moss
    6 days ago
    5.0
    The manager (Ana) and staff didn’t hesitate to fix an issue with my order. They went out of their way to help while being friendly and professional.
  • LD
    Leidy Diaz
    Jun 16, 2026
    1.0
    I keep giving this location chances, but almost every visit comes with some kind of issue. They frequently don't have items that are listed on the menu, and I often receive incorrect orders, which means I have to double-check everything before leaving. Today, they were out of Caesar salad dressing and yellow rice. What is frustrating is that when they're supposedly out of a sauce, if I offer to pay extra, somehow it suddenly becomes available. After checking my order, I noticed they had only added about six corn kernels to my side. When I pointed it out, they added more, but it should have been correct the first time. To make matters worse, when the employee handed me my food, she practically threw it at me, and it almost fell. Management can review the security cameras if needed. The difference between this location and the Deerfield Beach location is night and day. The Deerfield staff are always friendly, professional, and my orders are consistently correct. This location seems to have constant staff turnover, which suggests there may be larger issues that need to be addressed. I hope management takes customer feedback seriously and works on improving both service and consistency.
  • AP
    Alice Pierre
    Jun 16, 2026
    5.0
    Had the pleasure of being served by Shakira. She makes sure to remember my order every time i dine in, she make sure to greet each guest walking in even if she busy with anyone. This is the customer service I miss. I will be back
  • JL
    Join the Legacy
    Jun 8, 2026
    5.0
    This is my first review and I hope this gets to this young lady. I visited this location today around 1pm and I witness this manager operate, grill, run to the front register take orders, then to the front to help make customers food, back over to the grill to give food all while being attentive to the customers and making sure we were not waiting very long. I would have lost my mind doing all this under this amount of pressure all the workers were working and moving but she made sure they were on top of everything. I hope this kind of work does not go unnoticed. This is someone who cares, you don't see this kind of customer serivce/worker often now a days.

Frequently Asked Questions About Pollo Tropical

What are the operating hours of Pollo Tropical in Coral Springs?

Pollo Tropical is open every day from 10:30 AM to 12:00 AM (midnight).

Does Pollo Tropical in Coral Springs offer delivery service?

Yes, Pollo Tropical offers delivery service daily from 10:30 AM to 11:30 PM.

Brand Certified Facts from Pollo Tropical

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Certified July 05, 2026Yext Knowledge Graph
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