TG
The Original GirlyGirl
Sep 28, 2026
I purchased a pack of three Groupon vouchers specifically for the Jamba Juice Coral Springs location. All three vouchers had an expiration date of October 11, 2026.
On September 27, 2026, I went to the Coral Springs location to use my vouchers. I was surprised when the staff told me that they were no longer allowed to accept Groupon vouchers, even though my vouchers were still valid and well before their expiration date.
Since the staff could not provide a reason why they no longer accepted Groupon, I asked who I could speak with regarding this decision and was told that I needed to speak with the manager, Velma. The staff provided me with her phone number, and I called her directly.
During my conversation with Velma, I learned for the first time that the store had changed ownership. She explained that because there were new owners, the store was no longer accepting Groupon vouchers. I explained that I had purchased my vouchers before the ownership change, that they were specifically for the Coral Springs location, and that they were still valid until October 11th.
Velma then told me that if the store accepted the vouchers, the store would lose money. I politely explained that I had purchased the Groupons in good faith for this specific location and that, as the customer, I should not be responsible for a change in ownership that occurred after my purchase. Unfortunately, she refused to honor the vouchers because the store did not want to lose money.
From a customer's perspective, I had no way of knowing that the store had changed ownership when I walked in. I purchased these Groupons for this specific location before the ownership changed, and there was nothing that indicated that my valid, unexpired vouchers would no longer be accepted. I believe the store should have honored them in good faith rather than passing the consequences of a change in ownership on to the customer.
The vouchers were only $10 each, essentially three smoothies. Ironically, by refusing to honor them, the store not only avoided accepting three $10 vouchers, but also lost my business altogether.
This was a very disappointing experience. I purchased the Groupons in good faith, they were specifically for this location only, and they were still valid. Customers should not be penalized because a business changes ownership after they have already made a legitimate purchase. Especially for only the cost of three smoothies.