Chef Keller’s award-winning French bistro, Bouchon, occupies the historic La Palma building constructed in 1924, formerly home to one of the longest-standing hotels in the city. The Mediterranean-style exterior with a beautiful central courtyard encompasses the restaurant designed by long-time Bouchon collaborator Adam D. Tihany of Tihany Design in New York City, who worked on both Bouchon restaurants in Yountville and Las Vegas. The menu offers seasonally changing classic French dishes such as roast chicken, steak frites, croque madame and includes the signature raw bar with a selection of fruits de mer complemented by an extensive French and Californian wine list, along with traditional cocktails.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.