MA
Mariella Aldave
Sep 12, 2026
I had such a great experience with Las Dos Reinas, and especially with the way the owner, Fred, handled a very frustrating situation.
I ordered through Uber Eats for a movie night at home with my son, and unfortunately the delivery turned into a complete mess. There were substitutions needed, the original driver picked up my food and somehow disappeared with the order, and Uber kept sending additional drivers to the restaurant while no one seemed to know what had happened.
After waiting over an hour, I called the restaurant and spoke with Fred. From that moment on, the experience completely changed. He immediately took ownership of the situation, called Uber himself while I was on the phone, explained exactly what had happened, and made sure both the restaurant and I were taken care of. He then had my entire order remade and arranged for the driver who was already there to wait for it and bring it directly to me.
That is exceptional customer service.
And then there was the food — absolutely delicious. Everything arrived fresh, flavorful, well prepared, and worth the wait.
South Florida has no shortage of restaurants, but finding a place where the quality truly matches what you’re paying is not always easy. Las Dos Reinas delivered on both quality and value. It wasn’t an inexpensive meal, but the portions, ingredients, flavor, and overall experience made it feel completely worth the price. That, to me, is real value.
What could have been a terrible experience ended with my son and me having a fantastic Mexican dinner for our movie night.
Five stars for the food and five stars for the way Fred runs his business and takes care of his customers. I will absolutely be ordering from Las Dos Reinas again — next time, directly through their website!