We need to start holding fast-food managers accountable and set a higher standard for how customers are treated.
I went through the drive-thru at the McDonald’s in Clermont to pick up my mobile order. When I checked my bag, I realized my apple pie was missing. I told the young lady at the window, and she immediately went to the back to see what happened. She came back with a blueberry pie and explained that they no longer had the fried apple pies. I told her that was okay and politely asked for a refund.
The young lady was never rude to me and did nothing wrong. She went to speak with her manager, who came over visibly upset and with a nasty attitude from the beginning. She asked for my receipt, and when I handed it to her, she rudely snatched it and walked away. I have never been treated with such disrespect over a simple refund for a missing item.
She then gave the refund money to the young lady at the window while mumbling under her breath. The young lady handed me a torn dollar bill that was literally held together with duct tape. At that point, I felt the manager’s behavior was intentional and completely unacceptable.
I asked the young lady for the manager’s name because nobody was wearing a name tag, and she nervously told me she couldn’t give me the manager’s name. I could not believe what I was hearing.
After seeing the condition of the dollar bill, I parked my car and went inside—politely—to ask for it to be exchanged because I should not have been handed money in that condition. The same manager continued to give me attitude.
This was a simple issue that could have been handled professionally in less than two minutes. Instead, a manager chose to be rude, hostile, and unprofessional toward a paying customer who was simply asking for a refund for an item that was missing from her order.
McDonald’s, please review the surveillance footage and hold your management team accountable. There is no reason customers in the Clermont community should be treated this way. Fast-food employees deserve respect, but so do customers—and being a manager means setting the standard for how customers are treated, not creating an uncomfortable and hostile situation over an apple pie.
Do better.
AS
Ariyana Smith
Aug 18, 2026
⭐⭐⭐⭐⭐
Great experience with my McDonald’s takeout order! My food was hot, fresh, and prepared correctly. Everything was packaged neatly, and the order was ready when I arrived. The staff was friendly and the service was quick. I really appreciated the overall quality and convenience. I’ll definitely be back!
AL
Aradia Leonard
Aug 17, 2026
They were extremely rude to start with . Then they charged us to the wrong order . The manger fixed that then they gave us the wrong order . Then we finally got the right food and it was cold. Is customer service no longer a thing ?
AM
Alessandra Marquez
Aug 8, 2026
I have been a couple times since moving into this area and this might be the worst McDonald I have ever been too. It’s a shame you have such a nice establishment but the workers don’t hold the same par. They make the food sloppy even when I ask for it fresh, and they are extremely rude and dismissive to your guests
Where do I even begin. This location, operated by Lojo Restaurant Management, has been an absolute nightmare from start to finish — and I say that as someone who has been a loyal McDonald’s customer for years.
On my first visit, my order was wrong in nearly every way possible. I received the wrong sandwich entirely, was missing two out of four Round Eggs I paid for, my Double Egg & Cheese was missing the double egg, and my Crispy Chicken Biscuit was missing the extra cheese I selected. On a subsequent visit, I was barked at aggressively by the manager on duty in front of other customers. On yet another visit — because I was foolish enough to give them a third chance — my Egg & Cheese Biscuit was again missing paid additions, which I have photographic evidence of. And on top of all of that, my 10 piece Chicken McNuggets came out with zero sauces despite me selecting Ranch and Barbecue.
I spent weeks attempting to resolve this through proper channels — both with this franchise’s representative and McDonald’s corporate (Cases #36722261 and #36951918). I was offered coupons in the mail, asked to provide my personal home address to a stranger, invited to in-person meetings, and ultimately ignored repeatedly. When a refund was finally offered, I was told I had to physically drive to one of their other locations to receive it — placing the burden entirely on me as the customer.
Lojo Restaurant Management does not care about its customers. The staff is unprofessional, the orders are consistently wrong, and the management has demonstrated zero accountability. I will not be returning to this or any other Lojo-owned location, and I strongly encourage anyone reading this to think twice before spending your money here.
Save yourself the frustration.