Papa Johns Pizza

Reviews

• SS

  Stacey

  2 days ago
  1.0
  This was easily the worst experience I have ever had with a food delivery. Our order took over two hours to arrive, and when it finally got here, the food was stone cold and rubbery. ​But the absolute breaking point was the dipping sauce—it actually had mold growing inside it. Serving moldy food isn't just a mistake; it is a blatant health code violation and shows a complete lack of basic kitchen hygiene and quality control. ​This location is a health hazard. Do not risk your time, money, or health ordering from here. Management seriously needs to investigate what is happening in this kitchen.
• JA

  Jill Anderson

  Apr 2, 2026
  1.0
  Rude and unprofessional! I placed an Uber order for pickup, not delivery. When I arrived, I gave the employee my name and showed him my order on the Uber app as it instructed. He then handed me my pizza, and when I went out to my car and checked it, I noticed ingredients were obviously missing. I returned to the restaurant telling him that ingredients were missing and showed him the order details, but he became irritated and argumentative, now claiming the order had already been picked up for delivery and incorrectly stating that Uber only delivers and does not offer pickup orders. I showed him clearly on the app that it was a pickup order. After he asked why I would place a pick up order on Uber, I explained that Uber had a BOGO promotion, but he continued to argue, questioned why I didn’t use the Papa John’s app incorrectly stating that they had the same promo offer. He then made a phone call and after talking to someone now tells me they do not have my order and that I needed to contact Uber. He then dismissed me and began helping another customer without attempting to resolve the issue or offering any apology. During that interaction, the customer asked for the safety tape to show the pizza had not been tampered with, and he told her she did not need it, even after she explained that delivery drivers require it, which was concerning and unprofessional. After I called Uber they contacted the store and were told that my order did not exist, resulting in the order being canceled. So I went from having Pizza’s handed to me that were missing ingredients, to being told my pizza was being delivered because it couldn’t be picked up, to then being told that they did not have my order. After all that I left with no pizza and placed the same order for pick up with DoorDash from another Papa John’s and had no problems. While mistakes can happen, the employee’s rude, defensive, and inaccurate responses, along with the lack of professionalism and basic customer service, made this a very disappointing experience and I will not be back to this location.
• RW

  Robert Wiley

  Feb 27, 2026
  1.0
  Try to order very unprofessional
• DS

  David Storck

  Jan 27, 2026
  5.0
  Love this place.
• EH

  Eston Hopkins

  Jan 10, 2026
  1.0
  Will never get from there ordered 2 pizza at 8:16 said it would be 15 minutes called back 9:00 lexi said she had door dash deliver it 😂😂ok and it was delivered never delivered then she gets rude said it would be 45 more minutes I'd say bad business papa John's on 66 st would have it done with no problem maybe lexi should get a job at McDonald's

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