Einstein Bros. Bagels

Reviews

• TW

  tammy wilson

  4 days ago
  5.0
  Amazing service today. Austin was the mgr and Eina was at the window. They were both so polite and customer service focused when I had questions about a survey and how to use the reward. They didn’t make me feel rushed and were patient. The bagels were fabulously fresh as well!
• MJ

  Mary James

  May 13, 2026
  1.0
  Manager of store 3478 Casselberry Florida please train your employees to put the appropriate amount of cream cheese on a bagel. For $4.40 I should be able to receive a decent bagel. I won't be back..... Bagel King is just up the road.
• MC

  Mike Crafone

  May 9, 2026
  5.0
  This is my favorite Einstein in the entire state of Florida. I love every location of Einstein but the staff here is the BEST! The first time I came here and ordered my class bacon egg & cheese with crispy bacon and when I tell you it’s the best one I’ve had from Einstein I am not just saying that. I was served by the manager who was easily one of the kindest people I’ve ever met (no exaggeration). The second time (today) I ordered ahead but for some reason it didn’t process through the app. I wish I had gotten her name but sweet would be an understatement. She didn’t question me and immediately asked the staff to make my order and I received it quickly! She even prepared a drink for me without me even asking, and I needed it! I love small businesses that genuinely care about their customers and this Einstein definitely cares! I would wholeheartedly recommend this location to everyone!
• CD

  Callie DiMascio

  May 4, 2026
  1.0
  Do not go here, first we go in the drive thru, nobody acknowledges us the entire time or tells us to hold, so we go inside. Once inside, none of the employees acknowledge us again, nobody even tells us to wait a moment or welcomes us. Then it takes 15 minutes to get our bagel and coffee and all the employees are just roaming around not speaking looking like it’s their first day waiting for instructions. The guy with the drive thru headset has it over his hoodie which is probably why he couldn’t hear that we were at the speaker. As someone who used to manage a restaurant, this location seems poorly managed and needs to get it together.
• KB

  Kelsie B

  May 1, 2026
  2.0
  I waited in the drive thru line for 30 mins just to be given the wrong order once I got to the window for the second time!!! The first time I didn’t complain because it was better than what I ordered but this time I ordered an expensive sandwich only to be given a nasty burnt seedy bagel with melted cream cheese on it. The tall black guy at the window always gives me a random bag without checking it. I am so disappointed as I am running late for a funeral after a long overnight shift at work and just wanted a nice egg sandwich.

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