Papa Johns Pizza

Reviews

• JG

  Juan Gonzalez

  Aug 4, 2026
  5.0
  Pan Pizza tasted good
• XX

  XELIES

  Jul 11, 2026
  1.0
  This was, without a doubt, one of the worst experiences I have ever had at a restaurant or fast-food establishment. My group placed an order around 10:00 PM for three pizzas to enjoy while watching the Argentina vs. Switzerland match. Unfortunately, what should have been a simple order turned into an extremely frustrating experience. We waited over an hour for our food, and throughout the process, the level of customer service and professionalism was unacceptable. To make matters worse, one of the employees made a comment that we found offensive and discriminatory, saying, "What Muslim would order from Papa John's?" This remark was completely inappropriate and made several members of our group feel uncomfortable and disrespected. Our order included a cheese pizza, a vegetable pizza, and a pineapple pizza. Despite this, sausage was added to one of the pizzas. This was especially concerning because some members of our group are Muslim and do not consume pork for religious reasons. After the lengthy delay, the only compensation offered was a free 2-liter Pepsi. We requested a refund due to the wait and the mistakes with our order, but that request was denied. When we finally got home and inspected the pizzas, the problems continued. The pineapple pizza had very little pineapple, the cheese pizza had a hair baked into it, and the vegetable pizza was undercooked. We contacted the store again and were told that the only options were either a refund or a replacement pizza. While we wanted the food remade because we were hungry, doing so would have required waiting yet another hour. No additional effort was made to address the inconvenience, repeated mistakes, or poor customer experience. I have been a loyal Papa John's customer for many years, but this experience has seriously damaged my confidence in the brand. The combination of the excessive wait time, food quality issues, poor customer service, and the discriminatory comment made by an employee was completely unacceptable. When we asked to speak with a manager or someone higher up regarding our concerns, we were simply given a customer service phone number. For an issue of this severity, that response was disappointing and inadequate. Overall, this experience fell far below any reasonable standard of customer service, food quality, and professionalism. The man in the green shirt was the individual who had to audacity to make the racist comment and is not wearing a hair net while making pizzas and has the audacity to undermine our claim of hair in our food when we can clearly see its most likely his hair. If this is how papa John’s represents their brand, I will no longer be purchasing here.
• AR

  Angel R

  Jun 25, 2026
  1.0
  I am extremely disappointed with the service I received from Papa John’s. I placed my delivery order at 6:44 PM, and the estimated delivery time was 7:29 PM to 7:39 PM. At 7:40 PM, the Papa Tracker showed that my pizza had been delivered, but I never received it. After noticing this, I had to call the store six or seven times before anyone answered. When I finally spoke with an employee named James, he told me my pizza was “almost there.” I explained that the tracker had already marked it as delivered, which made no sense. Instead of addressing my concerns, he seemed impatient and acted as though he was trying to get me off the phone. I told him that I did not want a cold pizza since, according to the information I had been given, it had supposedly been delivered and had been “on the way” for quite some time. Rather than trying to resolve the issue or offer any accommodation for the store’s mistake, James became rude. At that point, I told him I no longer wanted the order, and he responded by saying, “Okay, the order was canceled.” I also requested a cancellation confirmation email because, after receiving multiple conflicting explanations, I no longer trusted the information I was being given. First, my pizza was marked as delivered. Then I was told it was still out for delivery. Then I was told the driver was just getting ready to leave with my order. None of these explanations were consistent. As of now, I have not received a cancellation email or a refund. This entire experience was unacceptable. The lack of communication, inaccurate order tracking, poor customer service, and failure to process or confirm my cancellation are all very concerning. I expect a prompt refund and an explanation of what happened, as well as appropriate action to ensure other customers are not treated this way.
• KC

  Kaitlyn Casanas

  Jun 24, 2026
  5.0
  Had an exceptional experience with this location!!! The GM, Ruby, went beyond the line of service to support in retrieving a reciept I needed for work. This type of professionalism and support is almost unheard of in our society now a days. I truly am appreciative to him and his team. Thank you very much
• AA

  Alaa Abuhussein

  Jun 14, 2026
  1.0
  The food was good, but the person at the cash register was disrespectful and impolite. We waited about 15 minutes just to pick up an order that was already ready before we arrived at the store. There was no greeting or welcome, and no apology for the unnecessary wait. Instead, he was holding the line for someone else while we continued waiting. The entire interaction was unprofessional and rude, and the customer service was very disappointing. I hope management addresses this issue because the food was good, but the service did not match the quality of the meal.

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