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McDonald's

3.3
(2,089 reviews)

Business Details

13100 Cortez Blvd, Brooksville, FL
34613, United States
(352) 596-7042
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13100 Cortez Blvd, Brooksville, FL
34613, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 13100 Cortez Blvd in Brooksville, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.3
2,089 reviews
5 stars
694
4 stars
388
3 stars
326
2 stars
202
1 star
479
  • CL
    Courtney Lillis
    2 days ago
    1.0
    Service was slow and employees were more concerned with chatting with each other and hugging/kissing as they came in for their shift than helping me. Food was sloppy and barely warm tasted like it has been sitting for awhile. My bagel on my sandwich was not toasted or warm at all. One tiny piece of bacon on it. Definitely not worth the price. Over all a total miss.
  • DT
    Diane Truce
    Nov 1, 2026
    2.0
    To the manager of the young girl in the second drive thu window working 11/1/26 around 11:45 am, you may want to teach her customer service. I pulled up to the window. Not a word said. Just handed the food and turned around and closed the window. Just rude. Not the usual treatment I received in the past. The sandwich however although sloppy, tasted great!
  • GF
    gigi freeman
    Oct 27, 2026
    1.0
    so how exactly is this place 24 hours if they cant function for 24 hours? why are they listed 24 hours oh but theyre closed 3am-4am because theyre “prepping for breakfast”. not to mention you can BARELY hear the people on the speaker and when you can theyre extremely rude. do better.
  • AR
    Alyssa Raine
    Oct 26, 2026
    1.0
    Do not Uber from here if you want to receive the correct order. States no American cheese all over my receipts yet I get my sandwich with cheese and I know some people don't mind it but I hate McDonald's cheese
  • RC
    Roselyn Class
    Oct 15, 2026
    1.0
    Let’s keep in mind that this location now advertises itself as being open 24/7. When I pulled up to the drive-thru between 3:05 a.m. and 3:15 a.m., the team member immediately told me to give him a few minutes. There was no greeting or acknowledgment, and I could hear what sounded like a buffering noise coming from the other side of the speaker. I wasn’t sure what that was about, but I waited patiently. After a short wait, he asked what I would like to order. I politely asked what time breakfast service begins, and he informed me that breakfast doesn’t start until 4:00 a.m. No problem. I began looking over the lunch and dinner menu instead. A few seconds later, he suddenly said, “Oh, wait. It’s 3:15 a.m., and we don’t open back up until 4:00 a.m.” I asked, “Okay, so you guys aren’t open 24/7?” He then proceeded to explain that they were preparing for breakfast and that he was counting his cash drawer. If this location is advertised as being open 24/7, why was I asked to wait, only to be told afterward that they don’t accept orders between 3:00 a.m. and 4:00 a.m.? If there is a designated period when the drive-thru is unavailable, that information should be clearly communicated to customers and posted somewhere visible. Rather than argue with the team member, I simply drove away and decided to call the store to get some clarification. A young woman answered, and I explained what had just happened at the drive-thru. She then told me that their system was down and that this was the reason they couldn’t take orders. When I asked why the team member at the drive-thru hadn’t simply explained that the system was down instead of asking me to wait, she claimed she was having difficulty understanding me because of noise on my end. I’m not sure what noise she was referring to, considering my phone wasn’t connected to my car and I was the only person in the vehicle. At that point, the explanations seemed inconsistent, and it felt as though the conversation was being redirected rather than my concern being addressed. When I asked to speak with the manager, she informed me that she was the manager. I then asked why the team member hadn’t simply told me the system was down in the first place. She apologized and explained that she hadn’t been wearing her headset. However, whether or not she had her headset on does not address the issue I was raising: why was I given conflicting explanations instead of being told upfront what was actually preventing them from taking my order? The lack of communication between the team member and the manager only made the situation more frustrating. Perhaps next time, the team could provide a consistent explanation—or, even better, communicate honestly and effectively with customers. For comparison, I’ve experienced situations at Wawa, Arby’s, and Culver’s where their systems were down, sometimes once or twice a week. Even during those situations, they made an effort to accommodate guests and manage the inconvenience professionally. From the customer’s perspective, the experience was handled smoothly despite the technical difficulties. I’m not saying this to put anyone at McDonald’s down. However, this is not the first time I’ve had an issue at this particular location, and these recurring experiences are becoming concerning. At the end of the day, I’m simply a customer asking for better communication, transparency, and consistency. If a system is down, communicate that. If the location is temporarily unable to accept orders during certain hours, make that clear. Customers can understand inconveniences and technical difficulties, but being given conflicting explanations only creates unnecessary frustration and undermines trust. **A little honesty and better communication would go a long way toward improving the customer experience at this location.**

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 13100 Cortez Blvd, Brooksville, FL?

McDonald's is open daily from 6:00 AM to 11:00 PM.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open daily from 5:00 AM to 1:00 AM the next day.

Brand Certified Facts from McDonald's

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