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Pollo Tropical

3.6
(2,987 reviews)

Business Details

828 Providence Rd, Brandon, FL
33511, United States
(813) 681-2679
https://locations.pollotropical.com/fl/brandon/828-providence-rd

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
828 Providence Rd, Brandon, FL
33511, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 110 items

Explore offerings from Pollo Tropical on 828 Providence Rd in Brandon, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

110 items

Reviews

3.6
2,987 reviews
5 stars
1,304
4 stars
549
3 stars
319
2 stars
219
1 star
596
  • LK
    Lyssette Krispin
    Aug 10, 2026
    1.0
    I ordered a three-meat meal through DoorDash but only received a chicken wing, no churrasco meat, and a small portion of pork. And you can't even speak to someone. My order was almost $100 unbelievable.
  • EE
    E
    Aug 7, 2026
    1.0
    They told me they had 4 containers of cilantro garlic sauce yet they wouldn’t give me 3. They had more than I asked for and still refused to give it to me. I come here all the time. They wasted my time in line taking 15 minutes to get thru 2 cars. Won’t return.
  • AY
    Amanda Yates
    Jul 31, 2026
    1.0
    Not much in life continues to amaze me. What i can count on however, is this Pollo Tropical’s ability to not give me the sauce that I order. It truly is spectacular how i go months in between visits here because of the major inconsistencies in the food quality and quantity that when i venture back, there they are inevitably waiting to once again NOT put the sauce that i ordered, specifically for my chicken platter, in the bag. It truly takes a special type of corporately run dysfunctional nightmare to be this completely incompetent one hundred percent of the time. And don’t call your quesadilla wrap anything more than a $2 item from the late night Taco Bell menu that you are criminally charging $12 for. I won’t go on about the black beans they also put as the side when it was supposed to be cesar salad. Easy mix up - they look so similar. Complete garbage restaurant. Will NEVER come back here.
  • DC
    Diana Cardona
    Jul 31, 2026
    2.0
    We did a family meal picked up, sometimes I get mini chicken pieces but at least they are cooked, but today it was just not appealing at all, chicken was rubbery, wet almost undercooked, the bottom of the box was full of oily water, like a lot and two pieces were undercooked. The black beans were very very liquidy too and I just ate some the same day in Tampa and they were thicker so it’s this location in Brandon that disappoints me constantly. That why I don’t go as often as I used to but unfortunately is the only one close to home. I took a picture, called to talk to someone and is just a system but no one to talk too, not phone or any district manager either. So I just threw the food away and told myself definitely not to go back there and fix the issue that way.
  • PK
    Performance Profits of Knoxville
    Jul 31, 2026
    5.0
    MY FAMILY LOVES THIS PLACE!! We want one in Knoxville!!! Though not flawless as there is an occasional mistake on an order, it's the nature of the industry - it happens. Overall, the menu, the staff AND THE FOOD are all great!! I have much praise Pollo Tropical.....I want more!! This isn't a one-time review. We've enjoyed multiple locations over a number of years, on every trip to Florida. Please come to Knoxville! ❤️

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Certified August 16, 2026Yext Knowledge Graph
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