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Pollo Tropical

3.6
(3,024 reviews)

Business Details

828 Providence Rd, Brandon, FL
33511, United States
(813) 681-2679
https://locations.pollotropical.com/fl/brandon/828-providence-rd

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
828 Providence Rd, Brandon, FL
33511, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 110 items

Explore offerings from Pollo Tropical on 828 Providence Rd in Brandon, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

110 items

Reviews

3.6
3,024 reviews
5 stars
1,326
4 stars
550
3 stars
320
2 stars
224
1 star
604
  • AL
    Annette Lorenzo
    1 day ago
    1.0
    I recently went to Pollo Tropical through the drive-thru. I ordered a chicken sandwich with fries and a Coke Zero. The fries were cold, hard, and seemed like leftover scraps. The chicken sandwich was served ice cold, which was unacceptable. When I asked, the staff said the fries had just been made and that I’d have to wait for something fresher. The service also felt unfriendly. Unfortunately, this was a very disappointing visit.
  • GR
    George Rodrigues
    5 days ago
    1.0
    ⭐ 1 STAR — Extremely Disappointing Experience This was one of the worst experiences I’ve had at Pollo Tropical. The food was disappointing, the service was poor, and the overall experience was nowhere near what I expect from a restaurant. What really makes it frustrating is that I spent my hard-earned money expecting a decent meal and basic customer service. Instead, I left feeling like neither my business nor my time mattered. There are plenty of restaurants that understand the importance of quality, cleanliness, accuracy, and treating customers with respect. Unfortunately, this location failed on all fronts. Pollo Tropical needs to seriously step up its game. Customers shouldn’t have to pay for an experience this disappointing. I won’t be rushing back, and based on this experience, I can’t recommend this location to anyone.
  • DW
    Deidra Wood
    Oct 1, 2026
    5.0
    I am never disappointed when I go to Pollo Tropical! I love that it's open late and you can get a good meal instead of the usual fast food. My food is always delicious and seasoned well!
  • NN
    Natalyaa1278
    Sep 16, 2026
    1.0
    I ordered the 2 chicken breasts and they gave me 1 cut in half and said thats how it comes. I arrived at 11:20 i didnt mind waiting I didnt mind the attitude the worker had but this is crazy im pregnant and really wanted protein spent my last 13 dollars to get this with soggy cold fries. Ill be seeking a refund in the morning im blown away by the worker telling me thats how it comes when someone orders TWO CHICKEN BREASTS like be so for real
  • RO
    Ramon Ortiz
    Sep 13, 2026
    1.0
    Extremely disappointed with my purchase. I ordered two chicken soups, and somehow both came with absolutely zero chicken in them. Not one piece!. I essentially paid for two containers of broth and vegetables while the main ingredient advertised in the name of the item was completely missing. One soup being made incorrectly could be written off as a mistake, but receiving two separate chicken soups with no chicken at all points to a serious issue with portioning and quality control. Customers should not have to inspect their food to make sure the restaurant actually included the main ingredient they paid for. For the price, this was completely unacceptable and honestly felt like a waste of money. If you are selling something as chicken soup, there should actually be chicken in it. This experience was frustrating enough that I'm seriously considering my never ordering from this location again. Management really needs to be held accountable and needs training to address how these orders are being prepared before more customers pay full price for food that is missing its most basic ingredient.

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Certified October 04, 2026Yext Knowledge Graph
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