DM
Daniella Martinez
Oct 3, 2026
Although I’ve had a couple of good experiences at 7 Brew before today, unfortunately, today’s visit left us feeling a little uncomfortable and confused. We had been craving 7 Brew all morning, so we were really looking forward to stopping by. We got there around 3:05ish today, October 3rd, 2026.
Unfortunately, the attendant who took our order came across as cold and somewhat dismissive from the beginning. She was taking our order from a distance, and when she couldn’t hear us, instead of coming closer or asking us nicely to repeat ourselves, she said, “I can’t hear you, could you repeat that?” in a tone that felt a little off. It just didn’t feel like she was making much of an effort to communicate with us.
I also asked for my drink to be less strong and specifically asked for it to be half cold brew and half oat milk. When she asked what kind of milk I wanted, I was trying to explain what I meant, but she seemed very dismissive about it and made the interaction feel unnecessarily difficult. When I received the drink, it looked noticeably darker than I expected, and it did end up tasting a bit stronger than what I had asked for.
My wife also specifically asked for cold foam, but it wasn’t added to her drink. We’re also not sure whether we were charged extra for the cold foam, since we weren’t given it and weren’t sure what was included in the final charge.
What made the interaction feel even stranger was how differently she seemed to interact with her coworker and another customer. While we were standing there, she was friendly and engaged with her coworker/the customer next to us and had a completely different tone. At one point, she asked her coworker what the “question of the day” should be. She couldn’t think of one and then told us she was trying to come up with a question to ask us. Eventually, she asked us something about Santa Claus. We were genuinely confused and didn’t really know how to respond. She then said, “No comment, okay,” and we basically just said we didn’t know what to say.
She handed us our drinks, and then, right in front of us, told her coworker in what felt like a passive aggressive way that we “weren’t feeling the question of the day.” That made the entire interaction feel even more awkward.
Overall, it was just a very off experience. We understand that everyone can have an off day, and we’re not expecting perfection, but the combination of the dismissive communication, the drink not being quite how I had requested it, the missing cold foam, and the comment made about us afterward left us feeling uncomfortable. Unfortunately, this is the closest 7 Brew location to us, and after today’s experience, we don’t feel comfortable coming back. We’re not looking for a refund, we simply wanted to be treated with respect and simply we didn’t receive it here today.