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Pollo Tropical

3.5
(1,903 reviews)

Business Details

2298 Congress Avenue, Boynton Beach, FL
33426, United States
(561) 364-4313

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
2298 Congress Avenue, Boynton Beach, FL
33426, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 2298 Congress Avenue in Boynton Beach, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.5
1,903 reviews
5 stars
757
4 stars
349
3 stars
251
2 stars
141
1 star
405
  • CM
    Craig Menin
    4 days ago
    1.0
    What a complete and utter pathetic establishment this pollo in BOYNTON is. Portions especially the protein are a total and utter joke. The workers are no brain robots making minimum wage acting like the chicken comes out of their paychecks. I put up with these behavior for years now and spend tens of thousands here but now I’m done. I will never return to any pollo tropical ever again. You guys are the stingiest cheapest biggest clown of a restaurant ever. No wonder chipotle puts yall to shame. You’re a publicly traded crappy business looking for profit only.
  • AA
    Anonymous
    Sep 8, 2026
    1.0
    Horrible experience. The staff was so rude. If they’re unhappy taking people’s orders, they should find a different job. Harly was especially rude, while I was speaking to her, she ignored me and refused to answer my questions. It cost nothing to be kind to people.
  • TT
    Tommy
    Sep 8, 2026
    5.0
    Whenever we travel and there is one we go. Went to Florida to visit a sick friend and he wanted me to bring it back to home and im glad I did
  • LP
    Lucas Paul
    Aug 25, 2026
    1.0
    Scam Horrible business practice I've been waiting 25 days for a refund and now I'm being told to wait another 7 days. The store manager said they did a refund but never did (cooperate confirmed) called corporate who said they issued a refund but never did ( another employee from cooperate confirmed today) now I'm being told to wait another 7 days. Its the same loop over and over
  • AM
    Anesh Maraj
    Aug 21, 2026
    1.0
    I’ve been coming to pollo tropical chains for many years and moved up to Boynton about 2 years now. This location is the closest to me and I always go here for lunch. Since the day I’ve started coming I’ve never had this many counts of overcooked/dried chicken. Even though this is unfortunate, I’d always come back because of my simple joy for Pollo Tropical so it didn’t really bother me, some days were ok. Now recently, I had an instance I’ve never had before which was RAW chicken. That’s right. I always order 2 boneless chicken breast with rice and beans, and when I tell you I could barely even cut through it and afterwards trying to take a bite, it literally felt like I was chewing a piece of gum 🤢. I did call pollos customer service and get a refund and filed complaint. Fast forward maybe another month from that, I order the same thing and guess what, RAW chicken breast again, AKA a piece of chewing gum. I called up pollo customer service again and explain that I really don’t even care for a refund but other than this location and cooking chicken correctly! This part was the last straw. After receiving that refund I decided to try 1 more time, but this time in the night time since I always go for lunch, thinking maybe a different cooking staff might have a better outcome. I order my usual, number 9A, I get home and I could not even believe what I was eating once again, raw chicken….. I didn’t even call customer service at this point and I haven’t been back in weeks. I don’t EVER write google reviews but this location deserved it. All pollo locations cook their chicken differently along with their rice and beans, even the seasoning taste different but this Boynton beach location is absolutely horrendous! I’m not sure if I’ll go back to this one, I’m giving them a long break in hopes they clean house. They need a serious change of cooking staff. I know they’ll put a comment in here in response to this but it won’t mean anything unless they make some well needed changes. Just disappointed.

Frequently Asked Questions About Pollo Tropical

What are the delivery hours for Pollo Tropical in Boynton Beach?

Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.

Where is Pollo Tropical located in Boynton Beach?

Pollo Tropical is located at 2298 Congress Avenue, Boynton Beach, FL 33426.

Brand Certified Facts from Pollo Tropical

This information is certified by Pollo Tropical and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified September 13, 2026Yext Knowledge Graph
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