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Pollo Tropical

3.5
(1,878 reviews)

Business Details

2298 Congress Avenue, Boynton Beach, FL
33426, United States
(561) 364-4313

About

Chicken RestaurantCuban Restaurant
Inspired by its Miami roots and a recipe for fresh 24-hour citrus marinated chicken, Pollo Tropical began offering guests across Florida a creative take on traditional Cuban dishes, as well as foods from other parts of Latin America, over 35 years ago. Since then, Pollo Tropical has been dedicated to preparing fresh, great tasting foods in their kitchens every day – like their signature Grilled Chicken and Mojo Roast Pork, served with the fan-favorite black beans and rice, in platters and TropiChop bowls. At Pollo Tropical, authentic preparation, fresh ingredients, and a creative twist on traditional flavors is the perfect recipe for delicious craveable food. Come taste the passion!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Pollo Tropical
2298 Congress Avenue, Boynton Beach, FL
33426, United States

Hours

Monday10:30 AM - 12:00 AM
Tuesday10:30 AM - 12:00 AM
Wednesday10:30 AM - 12:00 AM
Thursday10:30 AM - 12:00 AM
Friday10:30 AM - 12:00 AM
Saturday10:30 AM - 12:00 AM
Sunday10:30 AM - 12:00 AM

Menu

1 menu · 101 items

Explore offerings from Pollo Tropical on 2298 Congress Avenue in Boynton Beach, with popular high protein menu, platters, tropichop bowls, and family meals available at this location.

Menu

101 items

Reviews

3.5
1,878 reviews
5 stars
744
4 stars
347
3 stars
249
2 stars
141
1 star
397
  • NF
    Nicolaus Farquharson
    Jul 20, 2026
    1.0
    Dear Pollo Tropical Customer Service, I am writing to report an unacceptable experience I had at one of your drive-thru locations. After leaving the restaurant, I realized that my order was missing an extra-large white rice that I had paid for. The drive-thru line was extremely long, so instead of waiting through the entire line again, I drove back to the pickup window to explain that part of my order had been left out. When I politely told the cashier that my extra-large white rice was missing, her response was completely unprofessional. She threw the food onto the ground instead of handing it to me and then immediately closed the drive-thru window. I was shocked by how I was treated. Fortunately, another employee witnessed what happened, got the manager, and the manager came over to assist me and resolved the issue professionally. I appreciate the manager’s help, but the cashier’s behavior was disrespectful and unacceptable. I understand that working in customer service can be stressful, but no customer should be treated this way, especially after returning only because an item was missing from an order. I hope this incident is investigated and that appropriate action is taken to ensure other customers are treated with respect. Thank you for your time, and I look forward to your response. Employee name Sanai
  • JF
    John F
    Jul 19, 2026
    1.0
    Do the owners realize the crew on the front act and look miserable. It’s not my fault they left items out bc they can’t read the screen!!! Dried out chicken and filthy tables didn’t help. If you want to set A/C at 77 to save money at least turn the ceiling up from low…total joke
  • JD
    J D
    Jul 11, 2026
    4.0
    I'd give it 5 stars because the customer service was satisfactory, the dessert was great, the food was tasty, not salty BUT they have to increase the meat portions! It seems like they counted to the pieces of beef with their hand. Add some more in there for the churasco lovers will ya? 😕
  • JS
    Jordegly Stval
    Jun 30, 2026
    1.0
    Trash food, found hair in my daughter meal. Found a piece of an eye wearing glasses in my food. Chicken and rice doesn’t taste as good than the pollo on Linton in Delray Beach. Didn’t even eat our food everything feels unsafe and disgusting i hate eating in boynton
  • NN
    Nick
    Jun 29, 2026
    5.0
    Healthy food options at great prices, absolutely authentic. It's like a fast food place, but the food is real. Got steak, rice, beans, bread and a caesar salad for $15, and it comes out within 5 mins every time. The chicken version is even less. Customer for life honestly, I added it to my favs on maps. Multiple locations. Can't say the service is the same at every location, and atmosphere is typical of fast food restaurant, but quality is key and this chain nails it on the head.

Frequently Asked Questions About Pollo Tropical

What are the delivery hours for Pollo Tropical in Boynton Beach?

Pollo Tropical offers delivery daily from 10:30 AM to 11:30 PM.

Where is Pollo Tropical located in Boynton Beach?

Pollo Tropical is located at 2298 Congress Avenue, Boynton Beach, FL 33426.

Brand Certified Facts from Pollo Tropical

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Certified July 26, 2026Yext Knowledge Graph
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