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McDonald's

3.4
(1,470 reviews)

Business Details

(561) 483-9676
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
23073 Sandalfoot Plaza Dr, Boca Raton, FL
33428, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 23073 Sandalfoot Plaza Dr in Boca Raton, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,470 reviews
5 stars
593
4 stars
237
3 stars
208
2 stars
84
1 star
348
  • CR
    Chris Rodriguez
    Sep 25, 2026
    5.0
    This place is Horrible i hate this MC donalds location so much. The attitude of the employees make you feel like your a burden comming in. Everytime I come here the employees look miserable they dont smile. They have a look on thier face like ughh great another person to place a order for. I can really tell they dont want to be there. Sometimes I just want a signature mc donald double cheese burger and fries. I get it no one wants to work. But when i go into work I still have to smile pretend and play the part. I dont know who is hiring these people. Would just be nice to have more employees that are accommodating. I ordered curb side and had to go inside to get it. ALSO THE FRIES WERE AS COLD AS THE EMPLOYEES SPIRITS.
  • LM
    Luis Hernandez Maceo
    Sep 21, 2026
    5.0
    Fast service.... The assistant was very helpful and kind!!!
  • JF
    Jayla Ferguson
    Sep 16, 2026
    1.0
    drive thru workers are extremely rude. I had a mobile order and included extra sauces that weren't put into the bag and when I asked for my extra sauce and showed the guy my receipt where I added the extra sauced and paid for it the guy had an extremely nasty attitude and said even if we request 5 sauces they only give one, and he tried to charge me again for my sauces that I already paid for through the mobile app.
  • LC
    Lucio Carrillo
    Sep 15, 2026
    1.0
    They make the drinks poorly; I wanted to ask for light ice in a drink, but the answer was that they couldn't do it because it would use up more ingredients.
  • RR
    R_K (RAY)
    Aug 21, 2026
    1.0
    If I could give 0 stars, I would. This was genuinely one of the worst customer service experiences I have ever had at a McDonald’s. I had to return THREE separate times because my order was made incorrectly THREE times. What should have been a simple fast-food order turned into approximately an hour and a half of wasted time, and somehow I was treated like I was the problem for asking them to correct their own mistakes. The second time I returned, it had already been around 30 minutes, so I asked for fresh fries along with the corrected food. The manager refused and actually started arguing with me over a small order of fries instead of simply fixing the situation. By the THIRD time, my food and fries were obviously cold after going back and forth repeatedly. I asked them to remake the order properly so I could finally have the meal I originally paid for. Instead of apologizing or trying to resolve the issue, the manager accused me of trying to get “free food.” Free food?? I was asking for the food I ALREADY PAID FOR to be made correctly and served fresh after THEIR repeated mistakes. At that point, I didn’t even want another replacement. I asked for a refund. The manager REFUSED that too. So apparently I couldn’t get my order made correctly, couldn’t get fresh fries, and couldn’t get my money back. What made the entire experience completely unacceptable was the manager’s attitude. Rather than trying to de-escalate the situation or provide basic customer service, he continued arguing with me, shut the drive-thru window/door in my face, and left me waiting for approximately another 30 minutes while still refusing to properly replace the food or refund me. After approximately 1.5 HOURS, I ended up leaving with cold food and two burgers I didn’t even want or intend to eat because of the repeated incorrect orders. Mistakes happen. I completely understand that. Had my order been wrong once and they corrected it professionally, I wouldn’t even be writing this review. What I cannot understand is how a manager can watch a customer return three times because of mistakes made by the restaurant and then argue with that customer, accuse them of wanting free food, refuse fresh fries, refuse a refund, and shut the window in their face. A manager is supposed to resolve problems, not escalate them. I left frustrated, angry, and honestly so upset after the entire ordeal that I couldn’t even enjoy the food I paid for. I wasted an hour and a half, received food I didn’t order, ended up with cold food, and was treated disrespectfully for simply asking to receive what I paid for. McDonald’s corporate needs to seriously review the management and customer-service practices at this location. If this is considered acceptable treatment of a paying customer after the restaurant repeatedly gets their order wrong, there is a much bigger problem here than a messed-up burger. I will also be submitting a formal complaint to corporate regarding this experience. Hoping to hear from ur team cause this is unacceptable I would sue if could.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, it offers drive-thru services 24/7.

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