FS
Frank Stabile
Jun 29, 2026
Absolutely awful experience at this location. I placed an order for 2 Hunter Club sandwiches using a BOGO coupon that I was sent via email. When I arrived to pick up my order the employees were very rude and essentially demanded a tip, then made fun of me for using a coupon and not tipping as if I was not even there when I did not offer one. I had to stand there and listen to them joking and laughing about me from not more than 3 feet away while I waited patiently for my change. Eventually one looked back at me and said "Oh, you wanted your change?" and finally gave it to me.
I submitted feedback through the feedback form that they email you after an order, and was actually contacted my the District Manager for that location, Alan Hamilton, who seemed to care about the issue and be very apologetic and showed a desired to "make it right" as he said repeatedly. Well, after calling me the wrong name in an email, then ignoring my next email for over a week, he finally replied apologizing once again, told me that my descriptions of the employees involved did not match any current employees on the roster (despite knowing the exact date and time I was there and can easily confirm the employees based on that), and told me to let him know how my next visit to that location goes. I definitely will not be going back to that location. Customer service all the way from the top to the bottom is awful.