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Dairy Queen Grill & Chill

4.2
(196 reviews)

Business Details

15993 NW 163rd Ln, Alachua, FL
32615, United States
(386) 462-9126
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiAvailable
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
15993 NW 163rd Ln, Alachua, FL
32615, United States

Hours

Monday10:30 AM - 9:30 PM
Tuesday10:30 AM - 9:30 PM
Wednesday10:30 AM - 9:30 PM
Thursday10:30 AM - 9:30 PM
Friday10:30 AM - 9:30 PM
Saturday10:30 AM - 9:30 PM
Sunday10:30 AM - 9:30 PM

Menu

1 menu · 112 items

Explore offerings from Dairy Queen Grill & Chill on 15993 NW 163rd Ln in Alachua, with popular children's miracle network donation, blizzard® treats, new! dq delivers blizzard meals, and mix & match available at this location.

Menu

112 items

Reviews

4.2
196 reviews
5 stars
136
4 stars
21
3 stars
8
2 stars
9
1 star
22
  • NF
    Nikki in N Florida
    Aug 23, 2026
    1.0
    ⭐ 1 star Absolutely awful experience. I ordered two chicken tender meals, paid extra to upgrade to cheese curds, and requested gravy with both meals. I got home and the food was completely inedible. The chicken was old, cold, and so hard it was like biting into a rock. On top of that, the cheese curds I paid extra for weren’t even in the order. We ended up with two meals we couldn't eat and didn't even receive everything we paid for. I called Dairy Queen and asked to speak with a manager. The person who got on the phone claimed to be a manager but refused to give me their name. Instead of trying to resolve the issue, they repeatedly acted like they couldn't hear me. It was incredibly frustrating and completely unprofessional. I understand that mistakes happen. Missing an item can happen. Food can occasionally come out wrong. But serving food that is old, rock-hard, and cold, failing to include an upgrade I paid extra for, and then refusing to properly address it when I called is unacceptable. I paid for two meals that were essentially thrown in the trash, plus an upgrade I never received. Absolutely unacceptable food quality and customer service.
  • AM
    Anni Mitchell
    Aug 23, 2026
    2.0
    So we go to this DQ almost weekly. My son loves their hot dogs and loves that he gets ice cream with his meal. When they first opened, it was amazing. The portions aren’t big but adequate and we can all get a meal, ice cream, and a drink for 3 for around $22. What brings me here to write my review is because the last two times we went, things seem to have gone downhill. They have clearly cut back on staffing. The poor girl who was there was running both the drive through, the front counter and getting everyone’s frozen treats ready. She was doing her best, but it took 30 minutes to get our order. The same thing happened the previous weekend when we went, so it’s a pattern. It used to be when we went there were plenty of staff and even a manager who would come by to check on us. I don’t know what happened, but something has changed. Our food was pretty bad this time too. My husband’s burger was drenched in mustard. I mean, it was like they emptied the mustard container on his burger. The patty was dry, even with all that mustard in there. We didn’t complain to them because we couldn’t get someone to greet us at the counter and didn’t want to wait another 30 min for a dry burger. It’s very disappointing. We’ll be giving this place a pass for a while. Hopefully they get some extra help, because what’s going on there now is frustrating. I could have gone to a sit down restaurant and been served faster though it would have cost twice as much. If I were traveling and needed a quick bite, this would not be the place to stop.
  • GW
    Gabrielle Wolford
    Jul 20, 2026
    1.0
    Every time I order thur the app when I pick up my order thur the drive thur they always give me the wrong items! Even when I tell them what I ordered!
  • SP
    Steve P
    Jul 15, 2026
    5.0
    Great for a quick treat. A short walk from my home to burn the calories! :)
  • AC
    Asher Coyle
    Jul 3, 2026
    5.0
    Dined in for the first time. Staff was VERY friendly and sweet! Food was AMAZING. Don’t know who was on the fryer and stove top but goodness gracious they need a raise

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill offer?

Dairy Queen Grill & Chill offers soft-serve ice cream, signature shakes, classic burgers, and fries as their main menu items.

What are the operating hours for Dairy Queen Grill & Chill?

They are open daily from 10:30 AM to 9:30 PM, with special holiday hours on December 24 (open 10:00 AM to 6:00 PM) and closed on November 27 and December 25.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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