BW
Brianna Williams
Sep 10, 2026
The customer service at this location has been extremely disappointing. When attempting to place an order, I often feel rushed, and whenever I have questions, I’m met with a rude or unpleasant attitude. I’ve also experienced food being rushed and not prepared properly.
Today was especially frustrating. I was trying to make sure my co-worker’s order was correct, and this was before any customers were even in the store. The cashier told me to “hurry up” because there was another customer behind me who had only been waiting for about five minutes. I understand that other customers need to be served, but I don’t believe the situation was handled appropriately.
There was another register open, with three other employees standing behind the cashier. The cashier could have simply taken the other customer’s order at the open register or directed him to the kiosk instead of rushing me while I was trying to make sure my order was correct. The other customer then told me that I was being rude because he had to wait, when the situation could have easily been handled differently by the staff.
There is one young gentleman who consistently takes pride in his work. Whenever he prepares my food, it is made properly, and you can tell that he genuinely cares about doing his job well. Unfortunately, when he isn’t there, my experience is completely different. My food is often rushed, burnt, or the bacon is barely more than small pieces. He even tried to help today, but one of his colleagues brushed him off, which I found to be rude and unprofessional.
I sincerely hope this employee is appreciated because he is one of the only people there who consistently seems to care about the customers and the quality of the food.
The manager’s attitude has also been disappointing and does not reflect the level of customer service customers should receive. Customers should not feel rushed or disrespected, especially when they are simply trying to make sure their order is correct.
I work hard for my money, and unfortunately, this location does not make me feel like my business is valued. There is definitely room for improvement when it comes to professionalism, customer service, and food quality.