PrimoHoagies

Reviews

• SW

  Susan Watkins

  Sep 20, 2026
  1.0
  My 1st visit was the day they opened. Everything was great. Ordered online 9/18/2026. Pick up time I went in the store. 2 ladies working. My order wasn’t finished so I wait but, notice there’s a slip of paper on one of my sandwiches which must be the receipt. There’s lettuce all over the floor and food all on the counter where they are making sandwiches. I watch the girl cut up hot peppers and put on a sandwich then starts on mine without cleaning the mess up. I told her I did not want sandwiches that had receipts on them. I ask for my money back because they said the rolls were gonna be another 20 minutes. She said they couldn’t refund because the system was down but they would have the owner contact me. The owner Justin did not so I went back today and Justin just happened to be coming in at the same time. I explained everything no apology not one word to me. He asked the “manager” if he refunded my money and the manager said no. No customer service skills nothing.
• BD

  Briana Durnell

  Sep 16, 2026
  5.0
  Can’t ever go wrong with a primo hoagie!
• CF

  Chicken FancyPantz

  Aug 28, 2026
  5.0
  Despite the store being busy both Jacob and Michele took their time and made sure my sandwich was prepared with care. Especially since they were only two people working they made the best sandwich I could of asked for. Huge thanks to both of them!
• SJ

  shamyra Johnson

  Aug 26, 2026
  1.0
  I visited Primo on 8/22/26, and unfortunately, my experience at this new location was very disappointing. Given that it is a new location, I understand that employees may still be getting acclimated, but the staff clearly needs additional training, particularly regarding food safety, customer service, and efficiency. It took an excessive amount of time to prepare just two hoagies, despite there only being two customers in the restaurant. I also noticed several food-handling concerns. Employees were wearing gloves while touching different surfaces, walking around, and then handling food without changing their gloves. The cashier also left the register and began preparing food without changing gloves. I had to repeat my order several times to the cashier, and while my hoagies were being prepared, the employee who initially started the order stopped working and walked to the back to talk. The cashier's hair was also hanging over the food, with no hair restraint being used. To make matters worse, the hoagies had far more lettuce than meat. For the amount of money I paid, I was very disappointed with the quality and portion of the food. I expected a much better hoagie and felt that what I received did not justify the price. Overall, the experience felt very unorganized and inefficient. With only two employees and very few customers, the wait time was far too long, and the staff appeared more focused on socializing than providing timely service. I hope management takes this feedback seriously and provides the staff with additional training on food safety, professionalism, customer service, and food preparation. Unfortunately, based on my experience, I will not be returning to this location.
• NT

  Nicole Tarantino

  Aug 15, 2026
  5.0
  Went to their Grand Opening. I ordered 2 roast beef primo hoagies, with lettuce, onion and everything sweet on an unseeded dry roll. It was packed and the workers were extremely busy, so I honestly didn’t expect much. However, my husband and I were impressed with the quality of the meat, the softness of the roll and it being made exactly as I expressed when I ordered. This is now our new go-to for subs!! Thanks Primo’s… see you soon😊