Shaka Shack is a casual dining restaurant that serves up delicious seafood, tacos, burgers, wraps, appetizers, and much more. Founded in 2019, Shaka Shack has quickly become a favorite among locals and visitors alike. Shaka Shack offers a menu that is sure to please everyone in your group, whether you're in the mood for a classic cheeseburger or something more adventurous, like the Shaka burger that is topped with crab dip, Shaka Shack has you covered. And don't forget to save room for dessert! Shaka Shack smith island cakes are made in house with the original Smith Island recipe, both slices and full cakes are available for grabs in many different flavors!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.