Chipotle Mexican Grill

Reviews

• AH

  Angel H

  Jun 15, 2026
  2.0
  My daughter recently treated her parents to dinner and ordered two half-chicken, half-steak burrito bowls from Chipotle in Middletown. Unfortunately, our experience was disappointing. The one positive was that the flavor was very good. The seasoning and overall taste were exactly what we expected from Chipotle. However, the portions were extremely lacking. Both bowls contained very little meat, despite being ordered with both chicken and steak. We also paid an additional $2.30 for queso, yet each bowl appeared to have no more than about a teaspoon added. For an upcharge, that was unacceptable. Another issue was the rice. Both bowls contained numerous hard pieces throughout, suggesting it was not cooked consistently. It negatively impacted the texture and enjoyment of the meal. What was perhaps most frustrating was the overall preparation of the order. The employee assembling the bowls seemed reluctant to accommodate even simple requests made by my daughter. Rather than feeling like a valued customer, she was made to feel as though every request was an inconvenience. The finished bowls were noticeably lightweight and far from the generous portions that customers have come to expect. This experience raises some questions: Is customer service being emphasized at this location? Are managers aware of employees whose attitudes may be affecting the customer experience? Does the Middletown Chipotle understand that repeated disappointments can drive loyal customers away? Sadly, this visit cost them two customers. When dining out has become increasingly expensive, customers expect reasonable portions, quality ingredients, and courteous service. While the flavor was there, the value and customer experience were not. I genuinely hope management takes customer feedback seriously and works to improve both service and consistency, because Middletown could certainly use more reliable and enjoyable takeout options.
• JP

  Jacob Prueter

  Jun 12, 2026
  1.0
  Had beer but refused to sell it because none of the 7 employees were a manager. Laughably stupid.
• AJ

  andre johnson

  Jun 7, 2026
  5.0
  Been to alot of Chipotles in Georgia and now in Delaware they are all good sometimes you can tell the difference in the preparation in the rice and the chicken but it always good. To bad they don't have breakfast 😕
• LH

  Lisa Henderson

  May 23, 2026
  2.0
  The staff is more concerned with socializing with each other than tending to the customers. I've been there 3 times, 2 of which they were out of ingredients. Really disappointed given the proximity to home.
• NY

  Nun Ya

  Apr 28, 2026
  1.0
  Bring back the chicken without the honey and spice.

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