Last night was the first time I had picked up McDonald's in over a year. I stop going due to the quality of the service went down. Fries never hot or filled properly, burgers would be half on the bun and wet sloppy or cold and cheese not even melted. The prices went up, and portions and quality went down. My son on several occasions had received a half filled McFlury. Smh. Last night was worse.
It was later in the evening and of course they are the only two places open after 9. We were in a hurry and I did not want Tacos,( bad decision), so I went to McDonald's. We ordered a 1st order, my order, 1 Dble cheeseburger, med fries, Oreo McFlury, we asked her to make it a meal. She told us that Mcflury wasn't considered a drink "So what did we want?" We replied Dr. pepper.
2nd order was Mcdble and a 6 piece chicken nugget. The order came to $20+. This is what we received. Rude curt service, I guess we were bothering them by ordering food?
*Cold grease soaked, nasty fries. ( I dip my fries in my McFlury so that ruined two items right off the bat. 2 single cheeseburgers instead of A Double Cheeseburger. The burger I attempted to eat had a ton of mustard on it with a rubbery pickle, only. To tell you the truth , I am not sure it even had cheese on it. I assumed it did because of the paper it was wrapped in. The burger was warm at best. The burger bun swolled the small, patty like it was hiding it from the world. All I could taste was dry stale bun with mustard. I knew it had a pickle in it because it came out with the first bite. I tried to wash the taste out of my mouth with the Dr.Pepper. It was just as disappointing. The soda barely had any ice in it. This was either due to not knowing the fountain soda requires a certain amount of ice and it was not working properly, or it was premade and sat there and melted away. At this point it did not matter.
I was so disappointed and angry with myself about spending money there at still hungry.
For the prices they are charging now, you can go anywhere and not have to receive poor service and crappy food.
The thing about McyD's was, it was fast and efficient, the staff was smiling, you could go there, feed the kids for cheap, get a hot fresh burger with melted cheese, hot salty fries, a cold drink with the ice portioned just right so the beveraged hit that spot. And did not miss a beat as you were headed to a game, movie, or just home. Now you can barely get a warm meal, you are always waiting, either in line or told to pull over to a spot and someone will bring out your food. 9 times out of 10 it's incorrect. Staff is rude and they follow thier from the managers example. Prices and just as high as everyone else, and the food is just not good. I wish I could say this is just the Harrington location , unfortunately this has happened at several locations. I have tried to send feed back several times in the past, there was no response. Needless to say I won't return ever again. Your servering over 1 billion customers, just became one less.