Sugar Factory American Brasserie is bringing its high-energy atmosphere to Dover, DE. Opening January 28, 2021, the family-friendly, celebration destination will be located at Dover Downs Hotel & Casino.
Located on the east end of the hotel property, the 7,000 square foot restaurant will feature a 250 seat, elaborately decorated dining room where guests can pose for instagrammable photos in front of several colorful flower walls and neon signs. The connecting 1,060 square foot retail store will feature Sugar Factory’s signature floor-to-ceiling candy wall with more than 500 types of sweet treats to choose from.
The restaurant’s Carousel Bar area will be lit with decorative carousel themed lights bulbs and feature 42 seats.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.