Papa Johns Pizza

Reviews

• AW

  Ashley Wattley

  6 days ago
  1.0
  I am extremely disappointed with the service and management at this Papa John’s location. I ordered an XL pizza specifically because I needed to feed my child before going to work. When my order arrived, I discovered that the location had run out of XL pizza boxes. Rather than properly resolving the issue, management instructed the staff to cut the XL pizza in half and place it into two medium-sized boxes. Please see the attached images. This was not only unacceptable and unprofessional, but it was also a tremendous inconvenience. I had somewhere I needed to be and ordered food with the expectation that it would be prepared and packaged appropriately. Running out of the correct packaging is an internal management issue—not something the customer should have to accommodate. What is even more concerning is the lack of judgment and critical thinking demonstrated by management. There were clearly better ways to handle this situation, including contacting me before preparing the order, offering an appropriate replacement, or finding another reasonable solution. Instead, I was left with a pizza that was poorly packaged and not presented in an acceptable manner. When I expressed my dissatisfaction, I was offered a Quality Guarantee for my next order. That does absolutely nothing to address the inconvenience and poor service I experienced today. I requested a refund and was told that, despite the issue being caused by the restaurant, I would have to physically return the pizza to the store before they would refund me. That response was extremely frustrating. I should not have to rearrange my schedule or make a trip to the restaurant because management failed to properly fulfill my order. This experience reflects poor management, poor customer service, and a complete lack of accountability. I hope corporate management reviews this situation and addresses the way customer complaints and operational issues are being handled at this location. I am not looking for a free future pizza. I am looking for the issue with my current order to be appropriately resolved.
• AW

  amy witmer

  Jul 12, 2026
  1.0
  Beware! They will not honor online coupons from the Papa John’s website!!
• DB

  Dalton Brainard

  Apr 3, 2026
  1.0
  Times are tuff ordered grilled chicken they put chicken nuggets on it lmao.
• TP

  Tom Pritchard

  Mar 22, 2026
  1.0
  Delivery was late and only half the order was delivered. Called and was left on hold for 30 minutes. Drove to the store and manager was rude and only offered to remake pizzas ordered instead of the whole order. Will never order from this store again.
• CF

  Chris Fay

  Mar 6, 2026
  1.0
  I am so over Papa John's. Look at my picture , this is how my pizza was delivered to me and the cheese not only was falling into the box, but it looked like plastic. Please don't waste your money on this Please. I don't know how they're staying in business. They have got the worst service ever. Our pizza went right in the trash $20 down the toilet. I seriously don't know how they're in business

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