Papa Johns Pizza

Reviews

• CG

  Cristian Gamboa

  Sep 18, 2026
  1.0
  Worse place, 2 hours for delivery, cold pizza. And the delivery don't even knock the door.
• PC

  Patricia Collett

  Sep 12, 2026
  1.0
  I have had two bad experiences with this Papa John's location, and I've only had three total. The staff are disrespectful and just don't care. My pizza wasn't made correctly, missing ingredients. Stood in line for 25 minutes to pick up an online order, finally had to walk toward the back to ask the lady if she could just hand me the box that had been sitting there, cold when she got to it a good five minutes later. No record of past orders on my app. How DOES this location stay in business???
• MM

  Michelle Mclaren

  Sep 6, 2026
  1.0
  I have nevery tried Papa Johns but my father like this place so every month I order a pizza for him. He lives in Delaware I am in Detroit. I order online and then call you store to make sure that the order will be made correctly. Needless to say I waste $30 each month. I am always on hold for over 30min and when he gets the pizza it is either the wrong order and not made correctly. When I do get to speak to some the take my name and promise to redo it or the next one is free which never happens. I ask him to find a different place but he is old and doesn't like change. I would never try this pizza place in my state just because of the poor service of this one.
• HB

  Heather Bailey

  Aug 29, 2026
  1.0
  i honestly feel empathy for the employees at this location because they must only have 2-3 of them. this place is seriously understaffed and mismanaged. there have been many occasions where you come here and there's 1 maybe 2 people working at a time. this must have been another one of those nights where no one decided to show up for work because it was a friday night and they were busier than i'd ever seen in my life. so after waiting for more than an hour i decided to just go somewhere else for food. normally not a big deal however they were told to cancel the order, and they had not even started making it yet so i expected the charge to come off my bank once monday hit since I TOLD THEM the order was cancelled. nope they decided to still charge me. so i of course tried to call the store and receive my refund for pizza i never came into contact with. however SINCE this place must not have any management i was on hold for about 30 minutes (with maybe the most annoying hold i've ever experienced, you get about 10 seconds of hold music before they play the same ad over and over) before i decided to just call corporate. and yet i still have not received a refund and this was about 3 weeks ago. so apparently the entire company is just dogshit. so i will be taking my money elsewhere probably for the rest of my life because im not about to give more money to this company that so gladly would steal from me.
• AW

  Ashley Wattley

  Aug 24, 2026
  1.0
  I am extremely disappointed with the service and management at this Papa John’s location. I ordered an XL pizza specifically because I needed to feed my child before going to work. When my order arrived, I discovered that the location had run out of XL pizza boxes. Rather than properly resolving the issue, management instructed the staff to cut the XL pizza in half and place it into two medium-sized boxes. Please see the attached images. This was not only unacceptable and unprofessional, but it was also a tremendous inconvenience. I had somewhere I needed to be and ordered food with the expectation that it would be prepared and packaged appropriately. Running out of the correct packaging is an internal management issue—not something the customer should have to accommodate. What is even more concerning is the lack of judgment and critical thinking demonstrated by management. There were clearly better ways to handle this situation, including contacting me before preparing the order, offering an appropriate replacement, or finding another reasonable solution. Instead, I was left with a pizza that was poorly packaged and not presented in an acceptable manner. When I expressed my dissatisfaction, I was offered a Quality Guarantee for my next order. That does absolutely nothing to address the inconvenience and poor service I experienced today. I requested a refund and was told that, despite the issue being caused by the restaurant, I would have to physically return the pizza to the store before they would refund me. That response was extremely frustrating. I should not have to rearrange my schedule or make a trip to the restaurant because management failed to properly fulfill my order. This experience reflects poor management, poor customer service, and a complete lack of accountability. I hope corporate management reviews this situation and addresses the way customer complaints and operational issues are being handled at this location. I am not looking for a free future pizza. I am looking for the issue with my current order to be appropriately resolved.

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