The aesthetics of this place were beautiful, but unfortunately, the service ruined the experience, and I would not return, especially for hookah.
The hookah was extremely harsh from the beginning. After trying to give it a chance, I asked the manager for help. He changed the coals and walked away without checking whether it improved. It didn’t. I had to ask again, and he replaced the head, but the hookah was still harsh. He even tried it himself, yet the issue remained. I took one puff after the replacement and stopped because I couldn’t enjoy it.
I also ordered pasta, which took over an hour to arrive while I watched other guests receive their food. I understood that the kitchen was busy and even asked if I could take the meal to go. Although the server agreed, it was still brought out on a plate. I remained polite and did not make an issue of it.
The biggest problem occurred when I tried to pay. I explained that I was willing to pay the rest of my bill but not the $30 hookah, since it was never properly fixed and I could not use it. The manager insisted that because I had requested a replacement, I had to pay. When I explained that the replacement did not solve the problem, the conversation became confrontational.
He spoke disrespectfully, mentioned involving the police, and threatened to post me on social media. I remained calm and paid for everything else in full. The atmosphere is nice, but poor service and unprofessional management made the experience unacceptable.