Dunkin'

Reviews

• MM

  Manny

  4 days ago
  1.0
  This store is fairly new. You all want to create a welcoming experience, I hope. What we felt today was far from it. You're a brand new chain operating in the same neighborhood you're setting restrictions for patrons. My minor child asked to use the restroom, that, for some odd reason was restricted with a "crowd control" stanchion. There wasn't a crowd or cleaning crew to separate the use of the restroom, so as a new operation chain why isnt this basic service available for a child? But when asked to use the restroom by the child, the employee didnt even verbally acknowledge him, instead she pointed at the front area like a useless mime. A simple, yes, no or standby could have sufficed. My son waited an additional 5 minutes to use the restroom. However, when a white National Guardsman, that is imposing in our city, supporting the Nazi agenda by this administration, requests to use the restroom the employee immediately acknowledges him and provides him with the bathroom code to use. So not only did your establishment just prove to a local washingtonian and resident that his brown child doesnt matter, but rather that he has to wait and that you give priority to a white guardsmen to use a basic service that should not be restricted but available to the same residents you claim to serve and care about. What a pathetic excuse and service provided. This is store that doesnt show it cares about their patrons or local neighbors it has just welcomed. PISS POOR EXCUSE AND PISS POOR SERVICE.
• HM

  heyyy mims

  6 days ago
  5.0
  I came here for my first time with my daughter and the nice young man greeted us with kindness and made sure to give our drinks within 10-12 minutes. He’s definitely a sweet talker and extremely passionate. He said his name was Kenneth and he made sure to make me and my daughter feel welcomed with his compliments and bright smile.
• ST

  Sweet T

  Oct 4, 2026
  5.0
  Roberto was sooooo pleasant this morning. Kenneth and Ramona also came to the window to say hello. Seeing young people be passionate as they were about serving me this morning truly made me smile!
• S_

  Soupaa _

  Sep 29, 2026
  5.0
  Great experience at Dunkin’! The staff was friendly, welcoming, and got my order out quickly. My coffee was fresh, my food was good, and everything was exactly how I ordered it. You can tell the team cares about providing good service. Definitely a spot I’ll be coming back to!
• LE

  L'Nikkae Edwards

  Sep 18, 2026
  1.0
  Piss poor customer service, if you’re a resident of the neighborhood you get treated like your less then. You can only occupy the lobby for 20 minutes although they claim mobile orders take 15-20 minutes to make. Whether they are experiencing a rush or not. I went to this location well after their breakfast rush and not one person was in a rush to get the few orders on the expeditor screen out IN STORE. More focused on drive thru orders which is ignorant as it left the store in poor condition. Utensil station just filthy and no napkins available to me as a patron. All while being yelled at by a Hispanic male to leave the store because he didn’t agree with my frustration in having to wait for a mobile pickup order and have to have it remade after waiting. When his focus should’ve been taking out trash and potentially restocking the utensil station on the lobby floor. I hate this location and I will continue to go out my way to patronize this Dunkin location until I see improvements.