This profile is uncertified and using publicly sourced data
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Business Details
About
Dessert ShopBakeryCookie ShopIce Cream Shop
Captain Cookie & the Milk Man is a fun, superhero-themed dessert shop best-known for its fresh-baked cookies, local milk and fresh ice cream, edible cookie doughs, milkshakes, made-to-order ice-cream sandwiches, and friendly faces!
Captain Cookie proudly supports efforts to end hunger including AFAC, DC Central Kitchen, the Capital Area Food Bank, local food pantries and No Kid Hungry and helps raise funds to support local schools and community organizations.
Founded by Kirk Francis, who started sharing his deep love for cookies and bringing joy to all around him from a DC-based food truck in 2012, the company is now led by Juliann Francis for the ultimate husband and wife dynamic duo!
Location
Hours
Monday10:00 AM - 8:00 PM
Tuesday10:00 AM - 8:00 PM
Wednesday10:00 AM - 8:00 PM
Thursday10:00 AM - 8:00 PM
Friday10:00 AM - 10:00 PM
Saturday10:00 AM - 10:00 PM
Sunday10:00 AM - 8:00 PM
Reviews
Boost local visibility and reputation with reviews
Certify your brand4.5
1,821 reviews
5 stars
918
4 stars
467
3 stars
410
2 stars25
1 star1
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.