Arcay Chocolates is a family-owned chocolate business originally from Venezuela, now based in Washington D.C. It was founded in 2006 by Anabella Arcay, a master chocolatier, who garnered international recognition by winning 42 medals at the International Chocolate Awards. Their offerings include handmade chocolate bonbons filled with exotic flavors, like passion fruit and blackberry cardamom, made from natural ingredients. They also offer an array of chocolate products such as truffle boxes, bars, hot chocolate bombs, spreads, gelato, coffee, and baked goods, as well as catering services for desserts in the Washington Metropolitan area. Their mission is to allow customers to "experience the art of chocolate.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.