CAVA

Reviews

• CC

  Christine Carey

  5 days ago
  2.0
  I love CAVA’s food but there is a consistent lack of attention to detail when fulfilling orders at the Westport location. The last few times I’ve ordered from this location, ingredients have been missing. Often it’s the dressing, but today the lentils I paid extra for weren’t included either. This has happened at least 3 consecutive times now. It’s frustrating.
• LS

  LEMAR SOLO'DEMIER

  6 days ago
  5.0
  Me and my gf stopped by for lunch on Saturday. Heard about the place and always wanted to try it.Food was good, lots of stuff I've never tried before.Small place with a great vibe. Friendly workers who seemed like they enjoyed their job. We didn't know what to order and everyone was very patient explaining the different options. The manager Peter was super cool and very engaging, had my girl laughing and we plan on stopping by again to try more stuff. I really like this place. I'm glad we stopped for lunch!
• TM

  The Mommy Maids

  Aug 19, 2026
  5.0
  Had a great experience at Cava! The food was fresh, flavorful, and exactly what I was craving. Peter was super friendly and helpful—he made great recommendations and made sure everything was perfect. The whole team was welcoming, and the atmosphere was clean and inviting. Definitely coming back!
• AA

  Aaron

  Aug 19, 2026
  5.0
  This is hands down the best cava experience I’ve ever had. At this location, not only are the staff incredibly kind and wonderful, but I’ve asked them to help me with a large order that would fit a catering need. Even though this specific location doesn’t yet do catering, Louis Peter and the team went above and beyond to take care of us and ensure that lunch for my 30-person team was not only delicious but also ready on time with the care and love I love from Cava. I’ll definitely be a loyal customer whenever I need to cater my large production teams. They truly appreciate getting a wholesome meal from Cava with lots of choices and making 30 custom meals on the spot shows that this location goes above and beyond. Honestly, I don’t know what else to say about making it an easy, convenient, and excellent decision to feed my team from this location. And of course, the food tasted absolutely superb.
• JJ

  J Cunningham (Jay)

  Aug 17, 2026
  1.0
  I am writing to express my disappointment regarding the customer service I experienced at your Westport location today, August 17th, at approximately 2:15 p.m. I’ve been a loyal CAVA customer for quite some time, but over the past several weeks, I’ve noticed a consistent decline in professionalism and courtesy from the afternoon staff. During today’s visit, the cashier spoke to me in a manner that felt dismissive and disrespectful. What was particularly disappointing was that while I was paying for my meal, she was actively scrolling through social media on her phone. At no point during the transaction did she acknowledge me, look up at me, or make any attempt to provide even a basic level of customer service. I am confident this interaction can be confirmed through your video surveillance from approximately 2:15 p.m. Additionally, the employee working the grill was openly rude toward other team members, creating an uncomfortable and tense atmosphere. The staff member who prepared and served my meal was similarly unwelcoming. Unfortunately, this is no longer an isolated incident. I have experienced similar interactions during several recent afternoon visits, particularly when the same group of employees is working. As a paying and loyal customer, I do not expect special treatment, but I do expect basic courtesy, professionalism, and acknowledgment. Instead, the atmosphere during these visits has become increasingly uninviting. I am sharing this feedback because I genuinely enjoy CAVA and have continued to patronize this location despite these experiences. However, the repeated lack of professionalism from the afternoon staff has reached a point where I felt it was necessary to formally bring it to management’s attention. I hope this concern is taken seriously, that the circumstances surrounding today’s interaction are reviewed with the appropriate team members, and that steps are taken to improve the customer experience at this location. Thank you for your time and attention. I would appreciate confirmation that this matter has been reviewed.

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