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Chipotle Mexican Grill

2.5
(171 reviews)

About

Fast Food RestaurantMexican RestaurantBurrito RestaurantTaco RestaurantRestaurant Delivery ServiceTake Out RestaurantCaterer
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Chipotle Mexican Grill
251 Prospect Ave, West Hartford, CT
06119, United States

Hours

Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM

Menu

1 menu · 50 items

Explore offerings from Chipotle Mexican Grill on 251 Prospect Ave in West Hartford, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.

Chipotle Menu Items

50 items

Reviews

2.5
171 reviews
5 stars
46
4 stars
12
3 stars
8
2 stars
14
1 star
91
  • JT
    Jhon La torre
    Oct 1, 2026
    1.0
    Acabo de pedir mi comida hace media hora llegué a mi casa después de esperar xk mi orden no estaba listo y probé y está feo esta comida los frijoles medios crudos y sin sabor normal mente voy a otros locales de esta cadena pero a este local no más y la atención peor
  • RM
    Rani Motiram
    Oct 1, 2026
    1.0
    Easily the worst Chipotle location I’ve ever been to, by far. ​Every single time I order from here, it’s a mess. Orders consistently take forever, and when you finally get your food, it’s consistently wrong or missing items. It is painfully obvious that this location is poorly managed. The employees are rude, indifferent, and don't know the first thing about basic customer service. Honestly, McDonald's has far better customer service and order accuracy than this place. Employees will sometimes even refuse to check on your take out order. ​Save yourself the frustration and go somewhere else until management actually steps up.
  • LF
    Lisa F
    Sep 17, 2026
    1.0
    Truly the wildest experience I’ve ever had ordering food. The workers were incredibly disrespectful to both me and each other. They were literally fighting and screaming, cussing each other out, and yelling derogatory things across the store while I was trying to order, the girl couldn’t even hear me. I wanted to record but got scared and left lmao. Most unprofessional employees i’ve ever encountered I was so baffled I ended up leaving. Normally the workers there have a little attitude which is fine but full on screaming infront of customers is wild
  • SS
    S Ss
    Sep 16, 2026
    1.0
    If you want to save your time and patience, don’t come to this Chipotle. I placed a takeout order through the Chipotle app that was supposed to be ready in 10 minutes, but after arriving, I ended up waiting almost an entire hour. Every time we asked about the order, we were told it was “almost ready,” while customers ordering in-store were getting their food. When I asked to cancel, the staff refused and told me to do it through the app, even though the app didn’t provide a cancellation option. After nearly an hour of waiting, frustrated customers asked for either their food or a refund, and instead of handling the situation professionally, the staff became rude and argumentative. The assistant manager in particular had an extremely poor attitude and spoke to customers disrespectfully despite the fact that the restaurant had already wasted everyone’s time. Waiting an hour for a 10-minute takeout order and then being treated rudely when you ask for help is completely unacceptable. Save yourself the frustration and go somewhere else.
  • OB
    Oliver de Bire
    Sep 16, 2026
    1.0
    DON’T EAT AT THIS LOCATION - the service is horrible. I waited over an hour and was still not served. The person preparing the food told me she was overwhelmed with orders and told me I was too needy asking about my food! I requested a refund but she refused because the order was marked as processed … it was not ready and said she refused to give it to me because she decided I was too needy. Other people were complaining as well and left. I had to call the police because she would not give me my order and could not get a refund. She encouraged me to call the police saying that she did not care about it. The situation was absurd. After she saw that I called the police, she waited five minutes, and then literally throw the food on me. It is unacceptable. This location is really AWFUL. A bunch of delinquents! NEVER AGAIN.

Frequently Asked Questions About Chipotle Mexican Grill

What type of cuisine does Chipotle Mexican Grill in West Hartford serve?

Chipotle West Hartford offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill at 251 Prospect Ave?

Chipotle is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified October 11, 2026Yext Knowledge Graph
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