Certified by Chipotle Mexican Grill • Oct 11, 2026
Fast Food RestaurantMexican RestaurantBurrito RestaurantTaco RestaurantRestaurant Delivery ServiceTake Out RestaurantCaterer
Chipotle is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
Dine-inAvailable
DeliveryAvailable
TakeoutAvailable
Credit cardAvailable
DebitAvailable
Mobile paymentsAvailable
LunchAvailable
DinnerAvailable
VegetarianAvailable
VeganAvailable
[Free/Paid] wi-fiAvailable
RestroomAvailable
On-site parkingAvailable
Welcomes familiesAvailable
Kid friendlyAvailable
Location
Certified by Chipotle Mexican Grill • Oct 11, 2026
Certified by Chipotle Mexican Grill • Oct 11, 2026
Monday10:45 AM - 11:00 PM
Tuesday10:45 AM - 11:00 PM
Wednesday10:45 AM - 11:00 PM
Thursday10:45 AM - 11:00 PM
Friday10:45 AM - 11:00 PM
Saturday10:45 AM - 11:00 PM
Sunday10:45 AM - 11:00 PM
Menu
1 menu · 50 items
Explore offerings from Chipotle Mexican Grill on 251 Prospect Ave in West Hartford, with popular high protein meals, build-your-own, burrito, and burrito bowl available at this location.
Chicken, White Rice, Black Beans, Cheese, Taco Lettuce, Fresh Tomato Salsa, Tomatillo-Red Chili Salsa, Sour Cream, and Guacamole. Includes 2 large bag of chips and 8 taco-sized flour tortillas.
Steak, White Rice, Black Beans, Cheese, Taco Lettuce, Fresh Tomato Salsa, Tomatillo-Red Chili Salsa, Sour Cream, and Guacamole. Includes 2 large bag of chips and 8 taco-sized flour tortillas.
Sofritas, White Rice, Black Beans, Cheese, Taco Lettuce, Fresh Tomato Salsa, Tomatillo-Red Chili Salsa, Sour Cream, and Guacamole. Includes 2 large bag of chips and 8 taco-sized flour tortillas.
Your choice of freshly grilled meat or sofritas wrapped in a warm flour tortilla with rice, beans, or fajita veggies, and topped with guac, salsa, queso blanco, sour cream or cheese.
Your choice of freshly grilled meat or sofritas served in a delicious bowl with rice, beans, or fajita veggies, and topped with guac, salsa, queso blanco, sour cream or cheese.
Quesadilla
Build Your Own Quesadilla
Cheese in a Flour Tortilla with your choice of meat, sofritas or fajita veggies and three included sides. Digital order only.
Your choice of meat or sofritas served with our fresh supergreens lettuce blend made of Romaine, Baby Kale, and Baby Spinach. Add beans, queso blanco, salsa, guacamole, sour cream or cheese and top it off with our signature Chipotle-Honey Vinaigrette.
Your choice of meat, guacamole or queso, and two toppings to go with a pair of crispy corn or soft flour Tortillas. Includes fruit or kid's chips and organic juice or milk.
Acabo de pedir mi comida hace media hora llegué a mi casa después de esperar xk mi orden no estaba listo y probé y está feo esta comida los frijoles medios crudos y sin sabor normal mente voy a otros locales de esta cadena pero a este local no más y la atención peor
RM
Rani Motiram
Oct 1, 2026
1.0
Easily the worst Chipotle location I’ve ever been to, by far.
Every single time I order from here, it’s a mess. Orders consistently take forever, and when you finally get your food, it’s consistently wrong or missing items. It is painfully obvious that this location is poorly managed. The employees are rude, indifferent, and don't know the first thing about basic customer service. Honestly, McDonald's has far better customer service and order accuracy than this place. Employees will sometimes even refuse to check on your take out order.
Save yourself the frustration and go somewhere else until management actually steps up.
LF
Lisa F
Sep 17, 2026
1.0
Truly the wildest experience I’ve ever had ordering food. The workers were incredibly disrespectful to both me and each other. They were literally fighting and screaming, cussing each other out, and yelling derogatory things across the store while I was trying to order, the girl couldn’t even hear me. I wanted to record but got scared and left lmao. Most unprofessional employees i’ve ever encountered I was so baffled I ended up leaving. Normally the workers there have a little attitude which is fine but full on screaming infront of customers is wild
SS
S Ss
Sep 16, 2026
1.0
If you want to save your time and patience, don’t come to this Chipotle. I placed a takeout order through the Chipotle app that was supposed to be ready in 10 minutes, but after arriving, I ended up waiting almost an entire hour. Every time we asked about the order, we were told it was “almost ready,” while customers ordering in-store were getting their food. When I asked to cancel, the staff refused and told me to do it through the app, even though the app didn’t provide a cancellation option. After nearly an hour of waiting, frustrated customers asked for either their food or a refund, and instead of handling the situation professionally, the staff became rude and argumentative. The assistant manager in particular had an extremely poor attitude and spoke to customers disrespectfully despite the fact that the restaurant had already wasted everyone’s time. Waiting an hour for a 10-minute takeout order and then being treated rudely when you ask for help is completely unacceptable. Save yourself the frustration and go somewhere else.
OB
Oliver de Bire
Sep 16, 2026
1.0
DON’T EAT AT THIS LOCATION - the service is horrible. I waited over an hour and was still not served. The person preparing the food told me she was overwhelmed with orders and told me I was too needy asking about my food! I requested a refund but she refused because the order was marked as processed … it was not ready and said she refused to give it to me because she decided I was too needy. Other people were complaining as well and left.
I had to call the police because she would not give me my order and could not get a refund. She encouraged me to call the police saying that she did not care about it. The situation was absurd. After she saw that I called the police, she waited five minutes, and then literally throw the food on me. It is unacceptable. This location is really AWFUL. A bunch of delinquents! NEVER AGAIN.
Frequently Asked Questions About Chipotle Mexican Grill
What type of cuisine does Chipotle Mexican Grill in West Hartford serve?
Chipotle West Hartford offers fast-casual Mexican cuisine featuring customizable burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill at 251 Prospect Ave?
Chipotle is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in West Hartford?
Chipotle is located at 251 Prospect Ave, Suite 100, West Hartford, CT 06119.
Can I order food online from Chipotle West Hartford?
Yes, you can order online through Chipotle's official website or their mobile app.
How can I contact Chipotle Mexican Grill West Hartford?
You can reach them by phone at +1 959-248-5954 or email at CT.4747.WestHartford@chipotle.com.
What is Chipotle's commitment to food quality?
Chipotle uses 53 real ingredients, focusing on responsibly sourced and sustainably farmed food without artificial colors, flavors, or preservatives.
Which nearby public transportation station can help customers visit Chipotle?
The Kane Street (CDOT station), a bus and train station, is nearby and convenient for customers traveling to Chipotle.
What other dining options are near Chipotle West Hartford?
Nearby restaurants include Teriyaki Madness, Burger King, Dunkin', D'Angelo Grilled Sandwiches, Jersey Mike’s, McDonald’s, Prospect pizza, and Starbucks for a variety of food choices.
Are there any car rental services near Chipotle West Hartford?
Yes, Sixt Rent A Car has locations nearby to help with your travel needs.
What shopping options are available close to Chipotle at 251 Prospect Ave?
Nearby shopping includes Prospect Plaza Shopping Center, Sally Beauty, Pretty Woman Boutique, Rainbow Shops, DTLR, Payless ShoeSource, Solid Gold, and New England City Sports.
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