Bruegger's Bagels

Reviews

• EC

  Erik Cloutier

  today
  1.0
  Placed an order that clearly was forgotten about and I waited over an hour for a bagel
• TA

  Tina Alberino

  5 days ago
  1.0
  Stood here for 20 minutes waiting for two sandwiches, watching six-plus employees do anything but work. Several customers were exchanging glances while they held whole conversations in groups of three and literally stood around. I've never seen so many people getting paid to hang out while an entire room full of customers watch. Wild behavior, guys. Definitely won't be returning.
• MG

  Miguel Garcia

  Sep 22, 2026
  5.0
  Exceptional service. Great bagels. Go and buy some bagels! Don't let the construction get in the way of an amazing bagel.
• GS

  Grace Soucier

  Sep 2, 2026
  5.0
  This place is incredible! The service is amazing especially Michelle, Leslie, Amber, Grace, and Quillian! I will be returning tomorrow!
• TV

  Teresa Vandal

  Aug 27, 2026
  5.0
  I had recently noticed in my reviews on Google; that it has been a while since the last review I posted, so I am posting now. However, I also would like this to be an apology to the store that I want to review because a few weeks ago I had posted a store only review that; though it was not rude in any way; it was a bit negative, and it was not deserved. The store I am talking about…? Bruegger’s Bagels on S. Main St. in West Hartford, CT. First off, the atmosphere in the store is wonderful, and it is clean to the point of being nearly spotless…Then there is the staff; so efficient that I am never waiting long whether I have pre-ordered on the web, or am ordering right as I come in. They are friendly too!! They greet you very nicely and are ready for any request possible. The manager herself will often be there ready to help as much as any of her staff. It was the manager herself who; when I said I was thinking about trying one of the bagel and egg sandwiches on top of the bulk order I always go in for; it was she who noticed that I had enough points available to pay for the sandwich. It was also her recommendation that I get the LARGE ice coffee with the sandwich as it is included as a meal; and the bagels themselves are delicious!! Every one is fresh and full of flavor whether you eat it right away, or you take them home to store in your freezer till you are ready to consume them. Bruegger’s even has two over the other bagel places in the area, and that is that 1) YOU do NOT have to ask them to slice your bagels; they will ask you first; they even have it as an option on their website. That is actually true in all the branches though. 2) When you purchase bagels in bulk like I do; they will send an email asking for your input, and as a reward; they will send you a code that you can use to receive 2 extra bagels. So for the price of the baker’s dozen of bagels they sell; (13 bagels instead of 12); you actually have 15 for the price of the 13. Thank you Bruegger’s Bagels; especially thank you to the manager and staff at the West Hartford store… Thank you for being exactly who you are, and for making my experiences very pleasant indeed!!

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