Chipotle Mexican Grill

Reviews

• AA

  Alex

  Aug 23, 2026
  1.0
  very dirty food on tables trash overflowing and on the counters dirty kitchen was about to call fda omg never coming back
• KB

  Karissa Bonzo

  Aug 9, 2026
  1.0
  This was one of the worst Chipotle experiences I’ve had. We walked in and there’s a huge water mess on the floor by the entrance/drink station. All the tables had food on them and the drink station was dirty. When we went to pay, they put all our orders in wrong. Luckily we asked for them to say what was on there before we paid but the check out process was so long (seems like the employee maybe was on the newer side). Then, we had a free quac reward that we were charged for and I had to go back to get a refund. I waited at the counter 10 minutes for a manager who was unapologetic and barely said a word to me. She was pretty young. My husband said his chicken was cold when he ate. The positive of our experience was the portion sizes- they were generous there. Overall, bad experience for a Chipotle. Would not recommend.
• TT

  TaZrRxRaZrR

  Jul 23, 2026
  1.0
  Been coming here since the place opened and it was one of the best chipoltles I’ve been too and now back from college for the summer and I don’t know what happened since I last was here in the winter but the place has completely different workers and gone down the gutter the last 4 times I’ve been here it’s been a nightmare the store has been completely empty each time and I have had to sit there waiting for service each time mean while the workers are just standing there staring at me like I have 3 heads. I never write reviews but I’ve had it.
• TB

  Tyler Brush

  Jul 20, 2026
  1.0
  Food has been messed up multiple times, this time they were out of drinks in the drink cooler, yet I was still charged for my drink. Ordered guac on my burrito....no guac but still charged for it. I live in town and am embarrassed by how dirty the store is kept. I've complained through the app before and honestly it's gotten worse. Would give zero stars if I could. I have a hard time rationallizing how it could be such a disaster, I feel like they would have to put in effort to try to be this bad.
• MV

  massiel valentin

  Jul 19, 2026
  1.0
  I visited your restaurant today to order my bowl, and I am writing to report an extremely disrespectful and unacceptable interaction with one of your employees, Raven. When Raven began preparing my bowl, I politely requested a little of both types of rice. She served a large amount, and I calmly repeated that I wanted less rice. Instead of adjusting it, she insisted that the portion she served was “a little bit.” I explained again that it was too much for me, but she continued to argue rather than simply correcting the order. Because she was not listening to my request, I asked if another employee could assist me. Phereus (apologies if I am spelling her name incorrectly) stepped in to help. Although I was upset, she remained professional and tried to assist me. However, Raven continued to interfere, telling her she “did not have to deal with my rudeness” and encouraging her not to help me. At no point was I rude. My son even tried to calm the situation and told Raven to stop escalating it. When I addressed my son, Raven inserted herself again, saying she “speaks Spanish,” even though I was not speaking to her. She continued making comments and then called the manager. I explained to the manager that I had not been rude and that the situation had escalated only because Raven refused to respect my request and kept arguing. While I continued ordering with the other employee, Raven made an extremely disrespectful remark, calling me a “disrespectful degenerate.” She also repeatedly questioned why I was “still talking about it,” even though I was speaking to my son, not her. This behavior was completely unacceptable. I have never experienced such disrespect from an employee, especially from someone so young. As a woman of age, I expect basic respect and professionalism. Instead, I was insulted, argued with, and treated in a way no customer should ever experience. I later called the manager to report the incident, and he agreed that I should file a formal complaint. I am requesting that this matter be addressed promptly and appropriately, as the behavior displayed today was far beyond what is acceptable in a customer service environment.

Frequently Asked Questions About Chipotle Mexican Grill