A family owned, locally owned and operated fine wine, liquor & craft beer retail operation with 6 retail locations surrounding the Hartford area - South Windsor, Manchester, Glastonbury, Avon, Farmington & Southington. Since 1952, M&R has provided customers with competitive pricing, expansive selection of products, and superior customer service. M&R's continuing education of our management team through travel & product reviews allows for our customers to receive the best service with a personal touch. Headed into our 3rd generation of our family owned & operated business, we look forward to servicing customers for years to come.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.