Chipotle Mexican Grill

Reviews

• IC

  Island Wellness Center

  5 days ago
  1.0
  For a brand-new location, I really expected a much better experience. I’ve been here twice now, and both visits have been disappointing. During my first visit, one of the employees was moving extremely slowly, and another employee rolled her eyes at the register while I was checking out. Tonight was a little better in terms of friendliness, but unfortunately the order itself was a mess. We did a pickup order, and I was missing the extra chicken and steak that I paid for, along with my queso. My bowl was mostly beans, barely any rice, and overall just felt thrown together and sloppy. It was definitely not what I expected, especially after paying extra for ingredients that weren’t even included. The people tonight were nice, so I do want to give them credit for that, but overall the staff seems very untrained and unsure of what they’re doing. Considering this location is only about two weeks old, I would hope there would be stronger training and management in place. I really wanted to like this location because it’s new and convenient, but after two disappointing experiences, they definitely have some work to do.
• JM

  Jonathan Moore

  5 days ago
  1.0
  Struggling bad for a brand new spot. Staff was nice but admitted they were understaffed. Already? Been open two weeks. Missing or out of ingredients on orders. Undercooked chicken. Seriously underprepared for how hungry this town was for a Chipotle. Very unfortunate start, hope it can turnaround. Drive through pickup window is a nice idea though.
• TB

  Todd Bedard

  Aug 12, 2026
  1.0
  I just went to pickup my food today after ordering on the app and they said they didn't have any fajita veggies or chicken for my bowl and that "it would be a while". I'm on my lunch break and can't wait a while for a scheduled pickup. I also went on Monday and I waited 30 minutes for my food for them to tell me they were out of chicken, steak, and fajita veggies and used a sharpie and paper to put a sign up while the line was long. On top of that I never got my food then nor a refunded. The 2 times I have went have been horrible experiences and didn't get my money back. They told me I have to do it thru the app and when I go to chat with an agent, nobody respond for hours and then they disconnect the chat. I was so excited to have a chipotle up the street from work but I haven't even had the chance to get my food or a refund for the food that I ordered!
• HC

  HC Chen

  Aug 10, 2026
  1.0
  Whoever gave 5 star reviews for now is so fake. Newly open but the team is not ready at all! Whoever trained this team must have issues. About 7 people were moving so slowly. They were prepping things when there is no white rice, no brown rice, no Honey Chicken, no steak, no veggies. This is the worst location you possibly ever bump into. And I found a piece that looked and felt like wood in the food. Not gonna visit this location soon. Hope they get things together very soon. Visited at 2pm 8/10/26 Monday.
• HP

  hannah pleck

  Aug 6, 2026
  1.0
  Terrible experience at the Chipotle in Simsbury. I placed a pickup order for 7:10, arrived at 7:15, and didn’t get my food until 7:40—and only after asking for it because pickup orders aren’t put on the shelf. My order was wrong: no fajita veggies, no steak, and they never told me they were out. They just gave me chicken instead. I also never received the chips I paid for, even though chips were on display but they told me they were all out . Meanwhile, employees seemed more focused on the fast lane than completing pickup orders. I’ll be disputing the charge with my bank because I didn’t receive what I paid for. Do better.