Chipotle Mexican Grill

Reviews

• MK

  Mohamed khatib

  2 days ago
  1.0
  Hands down the worst visit ever to anywhere. I ordered my food at 1 to be ready at 1:30. I get there at 1:31 and tell the cashier my name. He says if it’s the steak you have to wait till we cut the steak. I waited 7 more minutes. I had to ask the guy again where’s my food because I’m seeing other people pick up. He then decided to ask the kitchen where’s the steak. They tell him it’s ready it needs to be cut. They cut it and bring my bowl and add the steak. At this point my food is cold and meh. He hands me the bag and he’s missing my drink and my sauce. I look at the bag and it’s not even my order. I tell him that this is not mine. He gives me a cup for the drink and then he says I need to wait 30 minutes for the lime sauce?????? Dude I’ve been hungry all day waiting for this meal. Terrible service. I couldn’t even eat any of it later cuz it was cold. What a waste of food and money
• PD

  Phillip DeJesus

  Aug 25, 2026
  1.0
  2 times in 2 weeks I went there to get a bowl and they were out of all meat and said it would take 25 mins before they had anything ready..TWICE IN 2 weeks!!!!! The servers were rude and disinterested…did not care one bit while we all waited in line for 15 mins with no explanation of why they weren’t serving. Poorly managed and understaffed…GO TO PANCHEROS across the street..WAY BETTER THAN CHIPOTLE!!!
• LP

  lasya patnaik

  Aug 19, 2026
  1.0
  If I could give zero stars, I would.The staff genuinely don't care, one of the reason this branch is bad to come to. Sloppy, careless packaging has been an ongoing issue here, but today’s experience was the final straw. The chicken was pure salt, and when I went back to get it fixed, the staff acted like I was invisible. Zero responsiveness, zero accountability, and an absolute disregard for paying customers. Do not waste your time at this branch.
• JM

  Jagan Ashish Mukka

  Aug 19, 2026
  1.0
  Terrible food, even worse staff attitude. Every time we come here, our food is poorly packed and falling apart. Today, the chicken was disgustingly salty. When I went up to the counter to address it, no one responded or showed the slightest bit of interest in helping. The complete lack of customer service and quality control is ridiculous. Save your money and go somewhere else.
• CP

  Christy Patton

  Aug 1, 2026
  1.0
  I have given this location three chances since moving to CT and now I’m just done. The first time was in October. I ordered online, walked in to see my ordering sitting on the shelf behind the employees, not at the pick up station and I proceeded to be ignored for 10 minutes. I got about a half dozen dirty looks from the person standing closest to my order. I guess my existence deeply offended him. When he finally asked my name, the way he snatched my food from the shelf and literally shoved it into my chest and didn’t give me a chance to even wrap my head around what he was doing so I could grab it before it hit the floor just left me completely shocked. I didn’t even know how to respond in that moment. I didn’t go back for two months. This time, I walked in at 10:50. Google says they open at 10:45. The door says they open at 10:45. The doors were unlocked. Everything led me to believe they were open. What happened next was an awkward 2 minute silent stare off between me and the three employees who were doing absolutely nothing. They didn’t say a word to me. They just looked at me like they couldn’t figure out why I was there. When I finally asked if I could order I was told they didn’t open until 11:00. If even if that’s true, why not say that the second I walk in so I can make an informed decision about my willingness to stand there and intrude on their super important business of doing absolutely nothing until 11:00? I just turned around and walked and out and told myself ‘never again’. I order catering every year from Chipotle in December. I took that $500 order across the street to Pancheros. Today I thought, ‘it’s been 8 months, let’s give them one more chance’. I ordered chips, I did not get chips. When I pointed this out the employee looked at the shelf the chips should be then back at me like ‘how dumb are you? There are no chips’. He offered a replacement after I pointed out I was not getting something I paid for. I said no. I’m unclear why it was unreasonable for me to expect chips at a restaurant that sales chips an hour after opening, why the response to them not having chips was treating me like I’m an idiot for expecting them and why I wasn’t told ‘hey sorry, we don’t have everything you ordered, how would you like to handle it?’ They were clearly hoping I would walk away without addressing the issue at all. So this is it. I’m done. My once favorite restaurant is now the one I will never step foot inside again. I should have realized today was going to be no better when I saw only one other car in the parking lot during what should be peak lunch rush. This location is clearly driving all their customers away.