The bowl tasted good, but the portions were embarrassing, to say the least. I always go to Cava and take leftovers home, but the bowl was barely half-filled this time. I finished it with ease, and this was after asking them to add more than they were adding in the first place. Absolutely not worth the price you end up paying. Also there were no tissues or paper napkins.
My second experience was unfortunately beyond disappointing. I had family visiting from out of town for my cousin’s birthday, and after speaking highly of this place, the experience ended up being embarrassing.
The restaurant was not even busy, yet we constantly felt rushed and dismissed whenever we asked simple questions. For example, when we asked for napkins and whether the meal included pita chips, both responses were a blunt “No,” delivered without much courtesy or hospitality.
I also asked if someone could please clean our table, but no one ever came. Eventually, the birthday girl had to get up herself and grab toilet paper just so we could wipe the table before our food got even colder.
Between us, we spent over $100 on dinner, and no one in our group was happy with the experience. I come from a strong customer service background, so despite the frustration, I still tried to be respectful and even grabbed cleaning paper towels myself and left them out to help other customers.
For the prices being charged, the level of service simply did not match the experience. Please do better.
DF
Danielle Forte
4 days ago
Probably one of the most disappointing Cava’s I have ever been to. I placed an online order. I ordered a bowl with the honey chipotle chicken that was sold out. When I noticed the bowl didn’t have chicken I asked if they could add the grilled chicken to the bowl. They charged me an additional almost $5 for an extra side of chicken. I paid over $20 for one portion of chicken and a bow that was half full. Needless to say I will stick to my OG cava and wont be returning to Shelton’s anytime soon!
SR
Sadie Rothfleisch
May 10, 2026
I had such a great experience at CAVA thanks to Deli of the workers there. From the moment I walked in, they were incredibly welcoming, patient, and friendly, even though the restaurant was busy. They took the time to explain the menu options, gave amazing recommendations, and made sure my order was exactly how I wanted it. What really stood out was how positive and energetic they were with every customer, treating everyone with kindness and making the whole atmosphere feel welcoming. My bowl was made perfectly, portions were generous, and everything was organized and clean. It’s rare to come across customer service that genuinely makes your day better, but this worker absolutely did. Employees like them are the reason people keep coming back, and they truly deserve recognition for their hard work and professionalism.
I rolled into the shiny new CAVA at Fountain Square in Shelton like a confused pilgrim who heard the Mediterranean was calling from Bridgeport Avenue. I expected decent fast-casual vibes. What I got was a full-blown flavor resurrection that made my taste buds throw a toga party and invite the neighbors.
First off, the build-your-own bowl experience is basically Chipotle after it went to Mykonos for a gap year, got really into olive oil, and came back enlightened. I stood there staring at the line like a deer in falafel headlights. Harissa? Crazy feta? Roasted eggplant? It’s like they raided Zeus’s pantry and decided to let mortals play. I went full chaos mode: saffron basmati rice base, grilled chicken that was juicier than Connecticut gossip, a mountain of pickled onions that punched me in the face with joy, crazy feta that should come with a warning label (“may cause uncontrollable dipping”), and enough tzatziki to baptize a small yacht.
One bite and I ascended. The chicken was perfectly charred, the rice fluffy like it had been fluffed by angels, and the dips? Bro. The dips had me doing that awkward happy dance in my booth while pretending to check my phone. I was out here moaning “mmph” like I was filming an OnlyFans for hummus. My friend tried the pita and nearly proposed to it on the spot.
The place itself is bright, clean, and feels like it was designed by someone who really loves both modern minimalism and “please take more olives.” Staff was moving like they were on a mission from the food gods—friendly, fast, and zero judgment when I asked for extra skhug sauce like the spice criminal I am.
Look, I’ve eaten Mediterranean food that cost twice as much and tasted like it was assembled by someone who lost a bet. This? This is the real deal. Fresh, bold, customizable heaven in Shelton. I left fuller than my jeans after Thanksgiving, happier than a dad with a new grill, and already planning my next visit like it’s a cult initiation.
If you’re in Shelton (or willing to drive from anywhere in a 50-mile radius because your soul needs this), stop what you’re doing and go. Bring friends. Bring enemies. Bring someone who doesn’t like garlic and watch them convert. CAVA didn’t just feed me—they changed my blood type to “extra virgin olive oil.”
10/10. Would sell my left kidney for another bowl. (But please don’t make me, the feta is already doing miracles.)