Kokomo's Restaurant

Reviews

• MH

  Malik Harris

  5 days ago
  2.0
  I just got back home after eating here, and I’m feeling pretty disappointed. I wanted to enjoy this place so badly especially given the great scenery, but there were too many issues that I cannot overlook. The service was incredibly slow - my partner and I waited over an hour to get our food. The server also didn’t check on us or many of her other tables that I saw, until after we started eating. No offers to refill drinks, or anything else. My partner’s appetizer arrived with the entree, which I haven’t experienced at most other restaurants, if any at all. This makes it difficult to justify the MANDATORY 20% tip that’s included with every meal, regardless of party size. The food left a lot to be desired as well. My burger lacked flavor, and my partner’s jerk chicken was on the dry side. The fries tasted great, but the portion was small despite the additional charge for them. Overall portions were not very large for the price. Honestly, you could do a lot better going to many of the various chains. As much as I enjoyed the palm trees and beach scenery, I won’t be returning here.
• EA

  Edwin Alvarez

  5 days ago
  3.0
  The atmosphere was pleasant it gives it a Florida vibe. For a second I thought I was on vacation again. What made me decide to give it a 3 out of 5 stars was the over an hour wait for our meals to come out. Usually when I order my appetizers, they would usually come out first. But both my appetizer and entree came at the same time. We’ve heard other people sitting close to us complain about the long wait as well. Our server did not pass by to check on us until after an hour once our food came out. The wait made us finish our drinks sooner and we didn’t get asked how we were or if we needed more drinks before our food came in. Now for the food my jerk chicken and plantains was very good. But the rice tasted like if it was from the Goya box let alone it being a bit cold. My partner said his bacon burger was lacking flavor that the fries had more flavor than the actual burger. The only upside from this experience was the atmosphere and somewhat the food. Might I also add they automatically add the 20% pre tax gratuity even if the service was slow. Hmmmmm…
• EP

  erica passley

  Sep 5, 2026
  1.0
  I don’t know how this restaurant stays in business with such terrible customer service. My family and I wanted to rent a cabana and had some questions. I tried contacting them for two weeks and got no response. No one picked up the phone, no one responded to my text message and no one responded to my online inquiry. What makes the situation even worst is the fact they sent me an email asking how their service was. The email asked to leave a positive review on their facebook page and click a link to give negative feedback. I clicked the link and explained the situation; not sure why I thought someone reach out. Their service is terrible and if it’s this hard to get in contact with someone I can only imagine the service I would receive in person. I don’t see why i would have to beg a company to take my money.
• KC

  kayshlee cruz

  Aug 30, 2026
  1.0
  We went to this establishment hoping to have a great experience, and unfortunately, what an experience we had. We had a table of 7 and arrived about an hour after opening. We completely understood that there could potentially be delays, especially with the beautiful weather and the restaurant being busy. Our waiter, Jamil, was as attentive as he could be throughout the experience, and we ordered our food relatively quickly. One of our guests ordered the elote corn dip with chips as an appetizer, yet it came out with the rest of our meals, which was already disappointing. Four of the seven of us ordered virgin piña coladas. When the drinks arrived, we noticed that one of them had a dark-colored strand of hair in it. Thankfully, we held the cup back and asked for a new one. Given what happened later, I genuinely believe they would have simply removed the hair and returned the same drink had we not specifically asked for another one. We eventually received all of our food after watching other tables who arrived after us receive their meals first. While we understand that things happen in restaurants, almost everyone’s food arrived cool, as if it had been sitting for some time waiting for the remaining items to be completed. One guest ordered a chicken sandwich. After taking the first bite, he immediately noticed that the chicken was cold. We politely asked our waiter if a new sandwich could be prepared. When the replacement arrived, we immediately noticed something extremely concerning: it appeared to be the exact same piece of chicken, reheated and placed onto a new bun. The chicken was visibly burnt from being reheated. At that point, we were extremely upset and asked to speak with a manager because this was no longer simply a matter of slow service or food quality — it raised serious food safety and sanitation concerns. Unfortunately, the manager’s response was incredibly disappointing. We were essentially told that “you can’t make everyone happy.” She also stated that it was not a health-code violation in Connecticut to take food that a customer had already bitten into, return it to the kitchen, reheat it, and serve it again, explaining that they do this frequently with burgers. That response was honestly shocking. After doing our own research, we found information indicating that once food has been served to and handled/consumed by a customer, it should not simply be returned to the kitchen, altered or reheated, and served again. Regardless of whether the establishment believes this is acceptable practice, the fact that a customer’s partially eaten food appeared to have been returned to the kitchen and served back to us is completely unacceptable to us. This was not just about receiving cold food. It was about trust and food safety. If we had not noticed what happened, we would have unknowingly continued eating food that had already been handled and bitten into. We traveled nearly two hours to visit this establishment because we wanted to experience something different, and unfortunately, the experience was incredibly disappointing. We expected better food, better service, and most importantly, better attention to basic food-handling practices. The one positive thing I can say is that the beach scenery was beautiful. Unfortunately, beautiful scenery cannot make up for an experience like this. I truly hope management takes these concerns seriously because no customer should have to question whether their food is being safely handled after it leaves their table.
• ID

  Iralis Diaz

  Aug 23, 2026
  1.0
  Absolutely — here’s a polished review that is firm, specific, and makes the false-advertising/quality issue clear without sounding overly emotional. Kokomo was extremely overpriced for the quality of food and overall experience. We have no issue spending good money on a meal when the food and experience justify the price. Unfortunately, that was not the case here. The restaurant heavily advertises a “beach experience,” which gives the impression of fresh, high-quality food and a beautiful atmosphere. In reality, we found the food quality very disappointing and the overall setting underwhelming. The mahi mahi was extremely salty. The clam strip roll was barely filled with clams—it was mostly bread, and what little filling there was was very chewy. The calamari was honestly some of the worst I’ve ever had. On top of that, we were extremely surprised by the price of a single beer and a bottled water at the bar. The prices felt completely disproportionate to what was actually being offered. To be fair, the servers did their best with what they had, and our criticism is not directed toward them. The problem is the food, pricing, and overall value. The sand and palm trees alone do not justify the cost. Even aesthetically, the restaurant did not live up to the “beach experience” being advertised. It didn’t feel particularly polished or thoughtfully designed, and it gave the impression that not much had been invested into creating the experience being marketed. We’ve spent plenty of money on meals before, so this isn't about being unwilling to pay for a nice experience. It’s about paying a premium price and receiving poor-quality food and an experience that simply doesn't match the advertising. Unfortunately, we left feeling that Kokomo was not worth the money at all.

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