Gelato & Cioccolato is opening in the new shopping mall SoNo Collection in Norwalk!
Our artisan Gelato is made daily in the Cos Cob location and served from our cart located on the first floor of the SoNo Collection Mall.Come and enjoy our Italian specialties served with fresh fruit on waffle cups with the toppings of your choice. Taste our home-made chocolates and bring them home to your family or gift them to your friends for the Holidays!
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.