7 Brew Coffee

Reviews

• MS

  Megan Smith

  4 days ago
  1.0
  Utter chaos. I’ve been trapped in this drive-thru line for 39 minutes—no exaggeration—and I still don’t have my order. At this point, I honestly don’t care how good my drink tastes… if I ever get it. Whoever designed a drive-thru where you’re completely boxed in deserves jail time. What an absolute waste of time. *Finally got to front and - surprise - drinks are not ready. How hard is it to make two iced lattes? I’ll stick with Starbucks and Dunkin… Update: After waiting 46 minutes, we finally got our drinks… except they somehow managed to make the same drink twice. Mine was supposed to be a sugar-free vanilla iced latte, my husband’s was supposed to be sugar-free hazelnut. Instead, we got two hazelnut lattes. I hate hazelnut. So… 46 minutes trapped in a drive-thru, wrong order, and now a complete waste of time and money. Impressive.
• DN

  Despicable Ness

  5 days ago
  1.0
  I gave 7 Brew Coffee in North Haven MULTIPLE chances and have left wondering if anyone there actually pays attention to how a drive-thru is supposed to function. Vehicles pull in and sit unattended while employees casually decide what order they feel like helping people in. There doesn't seem to be any organization or urgency whatsoever. Customer service wasn't any better. Asking a question felt like an inconvenience rather than part of their job. The staff came across as uninterested, unfriendly, and lacking even basic customer engagement. A simple smile, acknowledgment, or willingness to assist goes a long way, and that seemed completely absent here. Coffee shops are everywhere, so if you're going to build a reputation around convenience and customer experience, at least make customers feel like they matter. Right now, the whole experience felt disorganized, dismissive, and frustrating.
• KB

  kylee barnes

  Jun 23, 2026
  5.0
  I stopped by the new Seven Brew location for the first time and had such a great experience thanks to Ava C. From the moment I pulled up, she was incredibly friendly, welcoming, and patient while helping me decide what to order. Her positive attitude and genuine enthusiasm made me feel like a valued customer, even during my first visit. Ava went above and beyond to make the experience enjoyable, answering my questions, offering recommendations, and making the whole interaction feel personal. Customer service like hers is what keeps people coming back. The drinks were great, but Ava’s kindness and energy are what truly made my first visit memorable. Seven Brew is lucky to have her on their team!
• PP

  packerfan0417

  Jun 12, 2026
  3.0
  Well, as far as the coffee and the drinks to me are delicious although I don’t really know how to order them like when you want extra cream they call it light ice , well light ice to me means less ice not more cream. they call it like half extra sweet if you want it a little bit sweeter. if you’re never gone to a seven brew, you have no idea what these terms mean and the people who you deal with some do some don’t know what it means and you get conflicting information. Next, the music is so loud and I play loud music in my car like almost full volume, but when you’re trying to order drinks and talk to somebody and you have to yell over the music, it’s too loud. It should be atmospheric music, not a dance club and it’s like controlled chaos there’s just people everywhere standing around with like tablets in their hand like a used car sales lot like just waiting to bounce on a car and then you get ones that are just in there and don’t seem to move and we finally wait in a line. We pull around to the very front of the line to wait for our coffees and the people inside are just talking like they’re at a bar. I mean the language was definitely not something that the public should be hearing if they’re having conversations behind their close door. I would have a conversation with the employees and tell them to watch their mouths and speak accordingly or severely lower the volume. I would also turn down the music a little bit so it’s not so overly overpoweringly loud that your people can’t hear when you order me. Keep saying I’m sorry, what, I’m sorry what cause they can’t hear You and maybe have them teach the customers a little bit of the lingo when they wanna order a coffee, a certain way. I feel like it’s definitely got good potential it just needs to be fine tuned.
• JL

  Jesse Lucatino

  Jun 10, 2026
  2.0
  I was so excited for this location to be built and opened, but my expectations may have gotten the better of me. I want to break this review down because it wasn't all terrible, but it certainly didn't hit the notes I was hoping for. From a Drinks perspective, the coffee (Cold Brew specifically) had a very distinct (and good) taste, but the flavor shots added tasted extremely bitter and made the coffee nearly undrinkable. On the other hand, the Pina Colada shake was full of flavor and my wife absolutely loved it. Service is where I feel improvement is needed and quickly. The shop immediately looks and feels like organized chaos. As soon as you pull in to one of the two lines, you are immediately stuck in a line of cars, which at first glance, you'd assume would be faster service, but instead, drinks come out of order (and at random) to cars, with whatever is ready first. So if you have 4 cars in front of you, but your order is served, you are stuck waiting. Regarding Atmosphere, the speakers are so loud that the workers were having trouble hearing me and helping me order. Yes, I love the idea of Drive-thru only ordering, but at the cost of being able to get my order right, the speakers are simply blasting too loud. I respect that this only the first week of opening and that improvement can be made, but here was the first experience I had: - Drove up and was greeted fairly quickly - The person taking my order left the order soon after greeting me and asking for my order (likely couldn't hear) to get ask somebody else something. - This person also did not know how to scan my membership QR Code from the 7Brew website - They eventually had me move the car (twice) to new spots up in line as the line moved - They never told me what my options were when ordering and they didn't tell me a price when they finished putting in my order. They actually nothing after I paid, but "thanks" and they left. I had no idea how to get my coffee or what to do (aside from follow the line). I didn't know how much I paid until I pulled up my bankstatement - Oddly, my relative was asked to tip when she came earlier that day, but I wasn't, so I have no idea if a tip was selected for me? - After watching the car in front of me and behind me get served (I only had 2 drinks, to these other folks' several), I waited my turn until eventually I got to the front and was finally served. - Inside the building, the language being used wasn't exactly professional and the vibe just felt a little strange for a coffee place. Would I go back? Yes, but the customer service in this shop REALLY needs to improve. First thing I would do, is list the price of the drinks, literally anywhere. I have no idea, even using their website, what the cost of drinks are and they weren't posted ANYWHERE in the shop.