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McDonald's

3.7
(1,597 reviews)

Business Details

280 Kimberly Ave, New Haven, CT
06519, United States
(203) 776-1126
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
280 Kimberly Ave, New Haven, CT
06519, United States

Hours

MondayOpen 24 Hours
TuesdayOpen 24 Hours
WednesdayOpen 24 Hours
ThursdayOpen 24 Hours
FridayOpen 24 Hours
SaturdayOpen 24 Hours
SundayOpen 24 Hours

Menu

1 menu · 83 items

Explore offerings from McDonald's on 280 Kimberly Ave in New Haven, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.7
1,597 reviews
5 stars
667
4 stars
328
3 stars
252
2 stars
103
1 star
247
  • NN
    Nick
    3 days ago
    1.0
    This “24 hours” location is closed all the time at night. You’ll sit in the drive thru for 3 minutes and then someone will come over the speaker and say “we’re currently closed” —- but it’s supposed to be 24 hours? Tonight I was told they’re only accepting mobile orders- so I placed one and gave them the code, I was told to wait in a pickup spot and my food was brought out to me. While I was waiting I was approached by 3 different people begging for money. Whatever- I get home and my sauce is missing for the nuggets. My cheeseburger has no cheese and the smallest dot of condiments you’ve ever seen. This location is on the way home for a lot of people leaving bars/clubs. I’m a bartender and it’s convenient to stop here after work. Knowing this the management should try to staff competent people during these weekend hours and make sure that their registers are up and running so they can accept normal orders. They are losing business to the Popeyes across the street because 9 times out of 10 they’re “currently not accepting orders”
  • JJ
    Joshua
    5 days ago
    1.0
    waited mad long for some 5 dollar meals and got my door scratched 😭 (55 min)
  • LS
    Lenin SOLORZANO
    Aug 12, 2026
    2.0
    Comida como en todos los McDonals baños completamente sucios eso es desagradable
  • OO
    Omid Omid
    Aug 4, 2026
    1.0
    Subject: Formal Complaint Regarding Unprofessional Service – Morning of August 4, 2026 To the Management Team, I am writing to formally express my deep disappointment regarding the service I received at your drive-thru location on the morning of August 4, 2026, at approximately 9:05 AM. Upon arriving at the drive-thru speaker, I placed an order for a latte. The server initially asked for my order, placed me on hold, and then returned to ask the same question. I repeated my request and proceeded to the payment window. At the payment window, I was not greeted or acknowledged in any way. I was simply directed to pull forward, with the assurance that my coffee would be brought out to me shortly. I waited in my vehicle for approximately three minutes. It is important to note that there were no other customers inside the establishment or in the drive-thru line during this time. After the wait, I decided to enter the store to retrieve my order. Upon my entry, I received no acknowledgment from the staff. My coffee was handed to me without any greeting, apology, or explanation for the delay. Unfortunately, by the time it was given to me, the latte was already cold. Given that I was in a rush, I chose not to address the issue at that moment. However, I left feeling frustrated and disrespected by the overall lack of professionalism, courtesy, and accountability demonstrated by the morning shift team. I have always valued your establishment, but this experience has left me questioning the level of care and responsibility shown by your staff. I sincerely hope this feedback is taken seriously and that appropriate steps will be taken to improve customer service standards, particularly during the morning shift. I would appreciate the opportunity to discuss this matter further. Please feel free to contact me at your earliest convenience. Thank you for your time and attention to this concern.
  • HS
    Hayato Saito
    Aug 2, 2026
    1.0
    Lazy employees. Waiting on my car for 15 minutes for them to bring out my order and nothing. Walk in and it's sitting there with a half melted mcflurry on the other side of the register counter. People see me there but ignore me. So I just took the food and left. Nobody even questioned if that was my order or if I was some random food thief. The food tasted like it was sitting under a warmer for 2 hours as well.

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