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McDonald's

3.4
(1,203 reviews)

Business Details

635 Hartford Road, New Britain, CT
06053, United States
(860) 521-9106
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
635 Hartford Road, New Britain, CT
06053, United States

Hours

Monday6:00 AM - 11:00 PM
Tuesday6:00 AM - 11:00 PM
Wednesday6:00 AM - 11:00 PM
Thursday6:00 AM - 11:00 PM
Friday6:00 AM - 11:00 PM
Saturday6:00 AM - 11:00 PM
Sunday6:00 AM - 11:00 PM

Menu

1 menu · 83 items

Explore offerings from McDonald's on 635 Hartford Road in New Britain, with popular burgers, chicken & sandwiches, breakfast, and snacks & sides available at this location.

McDonald's

83 items

Reviews

3.4
1,203 reviews
5 stars
430
4 stars
232
3 stars
209
2 stars
107
1 star
225
  • CO
    Christian Ortiz
    Aug 10, 2026
    1.0
    Came in 9pm, empty dining area and had to wait long time and fries were colder than the soda
  • JJ
    Jessie
    Jul 29, 2026
    1.0
    About a month ago I had bad experience at this establishment. I did a mobile order for a steak egg and cheese muffin. I was told to pull up to the last window, fine. 3 cars after me were parked as well, The difference was those three cars that came after me got their food first while I was still waiting at the window (they forgot) I did raise my concern, I called the phone number on the window and filed a complaint. Later that night around 10 PM, I received a phone call from a manager named Noemi. She apologized with the excuse that they had oven problems and to compensate she gave me a free meal. Fast forward to four days ago. Again, I placed a mobile order and got to the drive-through gave them the code. The manager’s expression was with a sarcastic laugh and said my name. She remembered who I was and kept me waiting out of spite for 1 egg McMuffin. Those familiar with that establishment know we’re facing the traffic light, that traffic light changed three times. A public bus came through and a gentlemen got off the bus, walked to the restaurant placed an order AND got his order while I’m still waiting at the window for ONE sandwich. And Yes, I did confront her and told her I knew what she was doing and she was doing it on purpose out of spite. I told her I was gonna file another complaint in specifically towards her and she just shrugged her shoulders like she didn’t care and said they were toasting the bread…. For over 8 mins! FYI I know it was the same manager, I asked a different employee for the manager’s name before she came to the window. Needless to say they lost a customer thanks to that manager.
  • TS
    tj schneider
    Jul 29, 2026
    1.0
    Never open on time
  • BO
    Born Official
    Jul 27, 2026
    5.0
    Shout out to Carlos!! Very professional and well mannered. Keep up the good work. 5 ⭐ bro!
  • AN
    Alyssa Nash
    Jul 23, 2026
    1.0
    We ordered through the app and picked up through the drive thru. My daughter needed to use the bathroom so we went inside to use the bathroom. The soup dispenser didnt work. she saw the play place so we went into the play place so she can play for a few minutes. She went down the slide and slid right through some other kids poop. We raced to the bathroom then remembered there was no soap in the bathroom and couldnt clean her pants. I called my husband who just went through the drive thru to come inside and help. There was no working soap dispenser in the mens room either. We went right to the counter. My daughter is now crying and wearing her dads shirt in the middle of McDonalds. When someone we finally came over and we asked for a manager she indicated she could help. When we explained the situation she walked away and got someone else. We explained it to him and he translated the situation to her. Im assuming she was the manager but didn't speak English. We got told they know about the soap and to use hand sanitizer. We have poop on pants and our hands. This is not a solution. Finally someone came over and brought us into the kitchen to wash our hands and gave us a bag for the pants. The water in the kitchen was so hot my daughter couldnt touch it and it burt my husbands hands. How are your employees washing there hands? No employee even offered my daughter a toy. No one cared. We were then concerned about the safety of the food since theres no way the employees are washing there hands in that water. We will never go back to that location and will instead go to Burger King when in the area.

Frequently Asked Questions About McDonald's

What are the regular operating hours for McDonald's at 635 Hartford Road, New Britain, CT?

McDonald's is open every day from 5:00 AM to 11:00 PM.

What are the delivery hours for McDonald's at this location?

Delivery is available daily from 6:00 AM to 10:30 PM.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified August 30, 2026Yext Knowledge Graph
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