Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Came in with my family, the guy at the register barely spoke English. Got my daughters order wrong, then told the same guy that the Dr Pepper isn’t tasting right n he said the Dr Pepper machine isn’t working, then why are you serving it ? SMH won’t be coming back here again
LG
Larry Golden
Apr 28, 2026
5.0
This review is for maria, the manager and walter who is a maintenance man. I don't know where to begin. The service was excellent in both regards. The food was terrific. The time it took to get the food was excellent. Maria. The manager, who served us was as kind as can be. walter who is a maintenance man there? Takes great pride in what he does. Walter is a very, very rare person. Not many people that I've seen in the maintenance industry. Especially in fast foods take the pride that he does. He works hard, always willing to help in a matter of fact. When I went up there to put my tray away, he took it from me dumped the trash. He made sure I was safe because he was washing the floor and he did an unbelievable job. It was spotless, my father and I are both air force? The veterans? My dad a Korean war vet and myself in post Vietnam
We believe in doing things right? And we believe, in respect, both, we're given to us.And done.. This is one of the few times I couldn't wait to do the review. I hope somebody that directs maybe 3 or 4 McDonald's. One of the owners maybe read this and appreciates the work that both Maria and walter does. To recap this most McDonald's that I go to. There's either a long line and it takes forever. And you're lucky, if the food comes out in hot... or the service is subpar. If you go to the mcdonald's, then i'm referring to on new Britain avenue west harford across from the mall. You will never be happier. Definitely, make it a point to go there. Your food will be hot. You'll be greeted by nice people. And most of the time I imagine there's not gonna be long lines.
BC
Brian Cyr
Apr 26, 2026
1.0
25 minutes for drive thru line today. Never seen anything like it. For breakfast! Seemed like they just thought that was normal fast food timing lol
MP
Mark Pham
Apr 26, 2026
1.0
How does it take 20 minutes for them to make an apple pie and breakfast sandwhich, I got pulled aside for a mobile order and literally watched as 5 cars got their orders before mine.
KK
Kevin
Apr 12, 2026
1.0
The hours are wrong, only the drive thru is open till 11. I ordered for counter pickup on the app and got here at 9, but the doors were locked - the app shouldn't let me choose counter if the counter is closed. Also the right drive thru lane doesn't work, which I realized when another car used the other lane after me and got to order first. Finally ended up with no sauce for the nuggets but I didn't care enough to go back.
What are the regular operating hours for McDonald's at 635 Hartford Road, New Britain, CT?
McDonald's is open every day from 5:00 AM to 11:00 PM.
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:30 PM.
Does this McDonald's location offer drive-through service and what are its hours?
Yes, the drive-through is open daily from 5:00 AM to 11:00 PM.
What services does McDonald's provide for convenient ordering and delivery?
They offer curbside pickup, delivery including same-day and no-contact options, along with mobile ordering via their app.
Which payment methods are accepted at McDonald's New Britain?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Where can I view McDonald's full menu and order online?
The full menu is available at McDonald's official site and orders can be placed through their online delivery link or mobile app.
What popular nearby restaurants can I visit alongside McDonald's?
Nearby dining options include Dunkin Donuts, Popeyes Louisiana Kitchen, Burger King, Subway, Seoul BBQ & Sushi, and Panera Bread.
What nearby places can I use for convenience or fuel when I visit McDonald's?
You can find SUNOCO A-Plus gas station and West Farm Mini Mart Inc convenience store close by for fuel and other needs.
What entertainment or shopping options are near McDonald's at 635 Hartford Road?
Barnes & Noble bookstore, West Farm S.C. shopping center, and GameStop video game store are nearby for shopping and entertainment.
Can I find fitness or wellness services near this McDonald's?
Yes, nearby are LA Fitness gym, The Center of Medical Arts medical center, Motto Clear Aligners dentist, and beauty salons like Gloria Nail & Spa and Perfect Nails.
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