Dunkin'

Reviews

• CM

  Carlos Morales

  4 days ago
  5.0
  This store works very quickly, and my order is always ready when I arrive , The best store in the area.
• JP

  josefina perez

  Mar 26, 2026
  1.0
  Review of Dunkin’ Donuts – 135 Main St, Monroe, CT I recently visited the Dunkin’ Donuts location at 135 Main St, Monroe, CT, and unfortunately had a very disappointing experience. The employee at the window made no effort to accommodate customers, simply saying that the payment “wouldn’t reach,” which forced people to stretch awkwardly or almost climb to hand over their card or cash. This approach felt unhelpful and made the transaction unnecessarily frustrating. The croissant I received was cold and hard, completely unlike how a croissant should be enjoyed. It was topped with cheese and clearly prepared carelessly. When I returned the croissant to the window to address the issue, the staff member claimed that I should have specified I wanted it heated. She refused to admit that the item had been served poorly, and her dismissive response made the situation feel very unprofessional and frustrating. Additionally, the staff member who had been taking orders with the microphone at the drive-thru came to the window during this interaction. She barely acknowledged the issue and simply said, “Okay, okay, leave it, just give them the pastry,” before walking away, further contributing to the sense of indifference. Overall, this visit fell far short of expectations in both customer service and product quality. The customer service at this location is truly horrible. I live nearby, and over the years my husband, my daughter before going to work, my son before going to college, and of course I, have all stopped here in the mornings. Each of us has had different frustrating experiences, yet until now, no one had ever written a review about it—but clearly, one day this had to be said. I sincerely hope management addresses these issues to ensure a better experience for future customers.
• SS

  Sarath mohan S

  Feb 9, 2026
  5.0
  I came on Friday night around 12 AM, and the line was huge — I honestly thought I’d have to wait at least 30 minutes to get my drink. Surprisingly, it only took about 5 minutes! When I picked up my drink and had a small chat with the guy working, I found out he was alone that night. Despite being by himself, he handled everything so efficiently and stayed super friendly and professional. Really impressed by his attitude and speed — great service even during the late hours!
• TA

  T.J. Altieri

  Feb 6, 2026
  5.0
  Big shout out to Cecilia! She is so friendly, always gets my order correct and is a genuinely great worker and as amazing with customers. It gets my day off to a great start interacting with such a lovely person every morning! Props to this place and especially to Cecilia! Give this woman a raise!

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