Dunkin'

Reviews

• CN

  Cookie Na

  May 4, 2026
  1.0
  The manager who works here is extremely verbally abusive towards the employees. When i pulled up to the window to pickup my order she was screaming and cursing at the top of her lungs towards an employee. The employee was very sweet and kind and kept his composure. She even told him to ignore all app requests. This type of behavior needs to be reported to corporate and she needs to get fired.
• GM

  G M

  Apr 21, 2026
  1.0
  If you want customers to frequent your business, maybe advise your counter personnel to NOT speak to customers in a condescending and snotty way. Believe it or not, Dunkin' Donuts counter lady, your customers are NOT idiots, are NOT beneath you, and actually are the reason you have your job. They may be under new management, but the new management needs to have a talk with their counter staff.
• VH

  Veronica Hensley

  Apr 1, 2026
  3.0
  Always soo crowded. Only a few people actually work here while everyone else chit chats. The lady with the glasses and the nose piercing is a hard worker. The big guy with dreads is a nice guy. The managers are all awful, lazy, and disorganized. Its such a badly run store. I feel bad for those employees
• RR

  Robert Rosenthal

  Mar 28, 2026
  1.0
  Stuck in the drive thru line for a solid 10 minutes! Couldn't even wait to order when I got to ordering spot because I was late. This was the 3rd and last time I'll ever go to this location.
• KK

  KING K

  Mar 22, 2026
  1.0
  I am writing to formally escalate a serious concern regarding my recent experience at your location at 1399 Dixwell Ave in Hamden, CT 06514. During my visit, I was assisted by the on-duty manager, Bella, and the interaction fell well below acceptable standards. I ordered mini bagels, which were served cold. When I respectfully brought this to her attention and asked that they be properly warmed, I was told to “go home and reheat it.” This response was dismissive, unprofessional, and entirely inappropriate for someone in a management position. This interaction not only demonstrated a lack of basic customer service, but also left me feeling uncomfortable and as though I may have been treated unfairly. Situations like this require professionalism, accountability, and respect—none of which were demonstrated. What is equally concerning is that this experience appears to reflect a broader issue. I have come across similar complaints from other customers regarding inconsistent food quality and poor service at this location. This points to a failure in leadership and oversight that should be addressed immediately. I have been to this location in the past and experienced much better service under previous management. The decline in both professionalism and overall customer experience is clear and unacceptable. Given the circumstances, I am requesting a full refund for my purchase, as well as appropriate compensation for the poor experience and the manner in which my concern was handled. More importantly, I expect this matter to be reviewed at a corporate level, with appropriate corrective action taken to ensure that no other customers are treated in this way. Please treat this as a formal complaint requiring follow-up. I would appreciate a timely response outlining the steps being taken to address this issue. Thank you for your prompt attention to this matter.

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