Dunkin'

Reviews

• MM

  Michael Morrison

  Oct 2, 2026
  5.0
  It’s funny how someone who doesn’t even know my name can remember the smallest details of my routine—what I enjoy, that I like my muffins warmed, and even checking about my sandwich when I forget to ask for it. Those little things may seem ordinary, but kindness and consistency can completely change the direction of someone’s morning. still don’t even know her name but I’ll certainly remember the smile, the exceptional service, and the way she makes an ordinary stop feel like the perfect start to the day. Thank you for warming my muffins this morning and perhaps warming my Monday a little, too. 🧁☕️😊. Mechanic Mike Autumn Transportation INC.
• DG

  DJ GaDgEt

  Sep 27, 2026
  5.0
  tell me how I messed up my own coffee ordering in the app?! I get to the drive-through and the girl hands me a black iced coffee and I looked at her a little bit funny and asked her if it was supposed to have mocha and cream in it and she said “it was ordered black, but I can absolutely fix that for you !!” fix that for you. She did a really good job trying to convince me That it was totally OK.. It’s really nice to experience somebody who likes their job. It makes the world of difference…. I felt so silly but she made me feel a lot better and didn’t seem annoyed AT ALL THANK YOU I really appreciate you all
• IX

  ISA X

  Sep 24, 2026
  5.0
  This is my spot most of times. When you go somewhere every day you mite have an issue or two. Never bad attitude never bad food. Just minor stuff. Maybe gave me someone else's coffee by mistake. Lil stuff I can understand when it's busy. Just no bad attitude and bad food and we good.
• RM

  Richard Madley

  Sep 10, 2026
  1.0
  My wife stopped here to use the bathroom because it was the only thing around that usually is guaranteed to have an accessible bathroom when traveling, like all of new England if you actually got out your house and traveled, Dunkins are all over and usually have bathrooms to use. They told my wife that she can't use the bathroom because it's for paying customers only... Like shut up. She already used it, you're just saying it because you think you have some sort of little power TO say that- rude Also, my wife was going to buy something until they opened their mouths. Also, why is your store so dirty?
• RM

  Rolando Melendez

  Sep 2, 2026
  1.0
  Very disappointing experience — especially with the manager I recently visited this Dunkin’ and ordered a cinnamon raisin bagel with butter. Unfortunately, the experience was frustrating from the beginning. When I received the bagel the first time, there was almost no butter on it. I went back to the counter to explain the issue. The apparent manager was on the phone and, rather than addressing the situation herself, called another employee over to assist me. I explained the problem, and the employee sent the bagel back to be remade. When I received the replacement, the opposite problem occurred. There was a huge glob of butter placed directly in the center of the bagel, with virtually no butter distributed anywhere else. The amount was so excessive and poorly distributed that the center of the bagel was essentially just a large, obvious patch of white butter. At that point, I went back to the counter a third time and asked to speak with a manager. The manager saw me approaching the counter and, rather than acknowledging me or asking what was wrong, deliberately turned around and began looking up and behind the TV monitor displaying the menu. If a customer has returned to the counter three times because their order has not been prepared properly, I would expect a manager to take an interest in resolving the situation. To be fair, one employee was incredibly nice throughout the interaction. She sincerely apologized and tried her best to resolve the situation. I asked about receiving a refund and was told that they could not provide one, but that she could remake the bagel again. I again requested to speak with the manager, but the manager continued to avoid addressing the situation. Eventually, after waiting and dealing with the situation several times, I simply accepted the newly remade bagel and left. I understand that mistakes happen, and I am not upset that the first bagel wasn't prepared correctly. What was most disappointing was the lack of attention to the issue and, particularly, the apparent effort by the manager to avoid interacting with a customer who was clearly having a problem. Aside from the employee who was genuinely kind and apologetic, the overall experience was disappointing. The food quality was poor, the order had to be corrected multiple times, and the managerial response—or lack thereof—made the situation considerably worse. I hope management takes this feedback seriously. Customers should not have to return to the counter three times to receive a basic bagel order correctly, nor should they feel as though the manager is intentionally avoiding them when there is an issue.

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