YG
Yanique Givans
Jul 15, 2026
⭐⭐⭐⭐⭐ A True Community Gem!
I have been a loyal Chick-fil-A customer for years, so when I found out a location was opening just five minutes from my home, I was overjoyed! I'll admit, in the beginning, I missed the Southington location a little bit—but not anymore. The Bristol team has completely won me over.
The food is always fresh, consistent, and prepared exactly right. And let's talk about my favorite item: the fries! They are always cooked to perfection—absolute chef's kiss. Special shout-out to Daniel, who consistently seems to work magic with those fries!
What truly sets this location apart, however, is the people. Every visit is met with genuine smiles, warm greetings, and a welcoming atmosphere that makes you feel valued as a customer. The staff is friendly, courteous, and professional, and it is clear they take pride in what they do.
I have spent more than 25 years working in customer service, and I pay close attention to how businesses treat their customers. This Bristol team doesn't just talk about great service—they live it every day. If I were hiring, I would gladly recruit many of these young ladies and gentlemen because they consistently demonstrate the qualities every employer hopes to find: professionalism, accountability, kindness, and a genuine desire to help others.
A special thank you to Drew, the owner, for fostering such a positive culture, and to team members Saria, Savy, Alicia, Khalad, and Daniel, who have all made my visits memorable. You can tell when leadership invests in its people, and it shows here.
What impresses me even more is how the team handles mistakes. Nobody is perfect, but when an error does occur, they take ownership and do everything they can to make it right. That level of accountability speaks volumes and is becoming increasingly rare.
Trust me when I say I've tried just about every fast-food option along Farmington Avenue and Route 6, and none consistently match the combination of outstanding customer service, quality food, and welcoming atmosphere that this Chick-fil-A provides.
As someone who doesn't usually get excited about food, I can honestly say I look forward to my visits. Those fries have me hooked! 😄
Keep up the amazing work, Bristol Chick-fil-A team. Thank you for making your customers feel appreciated every single day. I'll definitely be back tomorrow for more of those incredible fries and maybe another chicken sandwich!
My pleasure! 😊