Chipotle Mexican Grill

Reviews

• CB

  Charlene Boomer

  Oct 6, 2026
  1.0
  Unacceptable Employee Misconduct & Refusal of Service I visited this location in orchard after a long work day, and it was hands-down the worst customer service experience I have ever had. The staff working the line were blatantly rude, heckling customers, and refusing to serve standard ingredients like corn and guacamole—even though both were clearly visible and available behind the counter. When I politely asked simple questions about my order, the employees literally stared at me in silence and refused to speak. They treated me and every other customer in line with complete disdain. This level of disrespect is staggering for a business. Corporate management needs to immediately pull and review the security camera footage for this date and time to see how this crew is treating paying guests. I will never spend another dollar at Chipotle. Completely disgusted.
• AC

  Alicia Cruz

  Oct 6, 2026
  1.0
  Absolutely the worst service I have ever experienced at a Chipotle location. The staff was extremely rude and dismissive throughout the entire interaction. Every time we asked for something, we were simply told, “No, we don’t have that,” and the employee would walk away without offering any explanation or assistance. I asked for corn—“No, we don’t have that.” I asked for guacamole—“No, we don’t have that.” We asked for chips—again, “No, we don’t have that.” The attitude and customer service were completely unacceptable. What made the situation even more frustrating was that I could see corn available in the back, and it was also showing as available for online ordering. It gave the impression that the staff simply did not want to serve certain items to customers rather than actually being out of them. I understand that restaurants can run out of items, but the way customers are treated matters. This was not just an issue with unavailable food—it was the rude attitude, lack of communication, and dismissive behavior. I have never had an experience this poor at any other Chipotle location, and I sincerely hope management addresses the customer service at this location.
• RH

  Randy Hooser

  Oct 4, 2026
  1.0
  Sunday evening, October 5. Had put in an online order to be picked up at 6 PM. Upon arrival a few minutes after 6, noticed a sign on the door saying that they were understaffed, and quite an accumulation of customers awaiting their orders. After asking around, multiple customers had already waited over 45 minutes. The truly maddening part was that they continued to take orders from walk-in customers and make their food and hand them their order and out they go with food in hand. I complained to the cashier (apparently no manager was on the premises), and she said “well it’s not like we can stop taking orders.” I said “actually, yes you can. You have people that have been waiting for an hour, and new people in line are getting their food in five minutes.” Shortly thereafter they finally decided to lock the doors to new walk-in customers. That didn’t really improve things very much, since there were already 20 people in line, and they continued to fill their orders. So after waiting for 40 minutes, I finally got in the back of the line and got my “new” order filled before my 40 minute old online order was even started.
• CT

  Chinna Tavva

  Oct 2, 2026
  1.0
  Very disappointing and inconsistent experience. The store hours clearly state that it closes at 9:30 PM, but shortly after 9:00 PM, an employee repeatedly turned customers away from the door, saying, “Store is closed, bossman.” When I pointed out that the posted closing time was 9:30, he told me his boss had instructed him to close at 9 because they were short-staffed. This was especially confusing because there appeared to be at least 10 employees working at the time. What made the situation even more frustrating was the inconsistency. Around 9:15 PM, two ladies came in and the same employee was happy to prepare free chicken quesadillas for them. So some customers were being turned away while others were being served. That is not the level of consistency or customer service I would expect from a reputable company like Chipotle. My food experience was also disappointing. I ordered a vegetarian bowl, but there was no white rice, no black beans, and no fajitas available. When we asked about these items, we were simply told that they had run out. Despite receiving a significantly limited bowl, I was still charged over $10, with no adjustment or alternative offered. Running out of ingredients can happen, but the combination of closing early, inconsistent treatment of customers, and limited food options made this a very poor experience. Unfortunately, I won’t be returning to this Chipotle location. I hope management addresses these issues and provides clearer direction to the staff so customers receive consistent and respectful service. I would like to give zero stars for everything if I could, but Google won’t let me. I recommend everyone stay away from this store until the quality of service improves.
• SK

  Stephanie Klein

  Sep 25, 2026
  1.0
  I’ve been disappointed by this location (and every location in Colorado to be honest) for a while, but what is finally driving me to leave a review is the relentless attitude from employees. I am not the kind of person who typically leaves negative reviews, and I’m very understanding as someone who previously worked at Chipotle and understands how it can be. Not only is my order almost ALWAYS messed up, but every time I have *the nerve* to ask for what I actually ordered, I am consistently met with blatant eye rolls, scoffs, and reactions as if I personally ruined the employee’s day by politely asking for the correct order. That shouldn’t be too much to ask for. Online, in person, it doesn’t matter. The order will be wrong, and you’ll be the problem for wanting it fixed. The employee will ask me which rice I want, I say “white”, and they look me in the eye while serving brown rice. Then I say “I’m sorry, I said white rice” and they aggressively throw the entire thing in the trash can while shaking their head and acting as if I’m lying to their face or purposely trying to cause a problem. I have never felt like more of an inconvenience than I do at this chipotle. I understand that work can be frustrating, and customers can suck, but if you can’t even be kind to the customers who are kind to you, then what are you doing here? Chipotle needs to think twice about the people they are hiring, or at least conduct better training in regards to the hospitality and warmth that their employees are showcasing. It’s truly no shock that this location has 2.7 stars. I’m curious to know what has changed since I worked for the company in the 2010s. They used to genuinely care about the quality and experience being provided, and I can confidently say that’s no longer the case. Do better Chipotle.

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