Chipotle Mexican Grill

Reviews

• AK

  Azamat Khonov

  Aug 10, 2026
  1.0
  I would like to formally bring several serious concerns to management’s attention. First, much more attention needs to be given to cleanliness and overall order at this location. I will send photos so that management can personally see the condition of the place. Second, I would like management to address the behavior of some employees. Some employees speak to customers in a rude, disrespectful, and visibly unhappy manner. When a customer comes in, employees should always communicate politely, calmly, and professionally, regardless of their personal mood. I kindly ask management to speak with all employees and clearly remind them about the proper standards for customer service and cleanliness. Customers should not have to deal with rude behavior, unhappy attitudes, or an unclean environment. This directly affects the customer experience and the reputation of this location. Please take this matter seriously and take the necessary action. I hope that, with management’s attention, the quality of service, employees’ attitude toward customers, and cleanliness will significantly improve.
• DC

  Don Van Camp

  Aug 8, 2026
  1.0
  Very disappointing experience. My wife and I waited approximately 32 minutes in line for a takeout order. There seemed to be very little urgency, several tables were dirty, the lemonade tasted like water, and the tea tasted bad. When I mentioned the long wait to the cashier/manager, he rolled his eyes. We took our food home, and while eating my burrito I found a piece of plastic inside it that slightly cut the inside of my mouth. I saved the plastic and the receipt and reported the incident to the restaurant and Chipotle corporate. As of August 8, I have not received a response from either the manager or corporate. Nobody has contacted me about how plastic got into my food or the food-safety concern. I hope management takes this seriously and follows up.
• CF

  Chris Frieberg

  Aug 3, 2026
  1.0
  I witnessed a serious food-handling concern at this location. Employees were training someone on portion sizes by repeatedly taking meat from the active hot line, weighing or measuring it, and then putting the same food back into the serving pans instead of using a separate training sample. When I raised the concern, multiple employees defended the practice and told me I was wrong rather than addressing it and their involving a manager Alex and co-manager said it’s a safe food practice. Who trained these guys? Regardless of whether staff consider this normal, repeatedly removing, handling, and returning food meant for customers creates avoidable sanitation, cross-contact, and temperature-control concerns. I have reported the incident to Chipotle and requested an investigation. Management should review the training process, camera footage, and food-safety procedures at this location.
• JK

  Jonathan Kochevar

  Jul 28, 2026
  1.0
  I work at the hospital across the street, and trying to be on the healthier side I come to chipotle. Been here five or six times now but every time I come the bowl is made by the employees at half the ration size. The bowl is light and barely even full. I asked the employee why they always make the bowls so skimpy and she looked at me and said “I know, I’m sorry.” I thought it was just that one employee so I kept coming back, but clearly these employees are told to be skimpy by someone. I also asked my coworker and she said she has noticed the same thing.
• SB

  Sarah Barrett

  Jul 27, 2026
  5.0
  This was my second time eating at Chipotle, but my first time experiencing the protocols they have in place for customers with celiac disease—and I was incredibly impressed! The moment I mentioned that I have celiac, the employee helping me took off her gloves, washed her hands thoroughly with soap, used hand sanitizer, and put on a fresh pair of gloves. She was so attentive throughout the entire process. When I asked for fresh ingredients, she used a clean spoon, and when another employee tried to add something to my bowl or handle it, she stopped her. She was the only person who handled my bowl the entire time I was going through the line. I truly appreciated how seriously she took my dietary needs. I felt comfortable and confident that every precaution was being taken to prevent cross-contact, and that means so much to someone with celiac disease. As I’m writing this, it has been about 9 hours since I ate, and my reaction time is typically around 2 hours. I’m happy to report that I’m feeling great with no issues! 😊 A huge thank you to the employee who took such great care of me! I wish I had gotten her name because she deserves recognition for how wonderful she was. This experience has definitely made me feel more comfortable returning to Chipotle in the future. ❤️

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